How to Manage Innovation and Maintenance of the ServiceNow Platform

I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The Platform is pre-configured (by ServiceNow) to support the documented processes incl. its defined roles, flows and metricsThe Enterprise adopts the ServiceNow practices and its roles, rather than customizing the [...]

By |2024-11-29T19:41:41+02:00November 3rd, 2024|ServiceNow|0 Comments

Understanding Digital Products and Digital Product Instances in the IT4IT Framework

Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, and the associated lifecycle management processes. A Digital Product Instance, on the other hand, refers to a specific instantiation of a Digital Product as defined by a service offer. [...]

By |2024-11-13T13:21:32+02:00June 16th, 2024|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments

How to manage IT in a rapidly changing world?

Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises have moved a significant portion of their homegrown solutions to the public cloud or replaced them with Software as a Service (SAAS) solutions. Emerging technologies such as artificial intelligence [...]

By |2024-11-13T13:21:21+02:00April 28th, 2023|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments

TBM 4.0 Content in ServiceNow CSDM 4.0 Data Model

As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard to understand, and -as a result, the CSDM objects are often filled with content that should not be put in that object. The CSDM content is a mixture of [...]

By |2024-11-13T13:20:53+02:00January 10th, 2023|TBM/CSDM/CMDB|0 Comments

Technical Business Management (TBM) Taxonomy artifacts in ServiceNow

Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions and the names of the solutions and the towers that the TBM Council and its community defined. At the TBM Conference 2022, the overlap of TBM Taxonomy with ServiceNow's CSDM was presented by Mark Brodman of ServiceNow. Since then, I have become a member of the TBM community and [...]

By |2024-11-13T13:20:46+02:00December 24th, 2022|TBM/CSDM/CMDB|0 Comments
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