That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT service delivery process to asset [...]
Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. The detailed results (which considered compliance [...]
There are hundreds of interpretations of the ServiceNow Common Service Data Model (CSDM). In this article, you will find the how CSDM5 is construed and implemented in ServiceNow. Different lenses, different focus. ServiceNow considers all of the portfolios to be [...]
Relations in the ServiceNow CMDB can easily get out of control, leading to performance problems and reduced data quality. To help address this, the script below provides a safe way to clean up the cmdb_rel_ci table—for example, after mass-updating the [...]