CSDM5 meets BusDevSecOps

ServiceNow's Common Service Data Model is currently a hot topic in the world of IT Management. I know a few people who have actually tried to read the CSDM whitepaper; there is even a CSDM training/certification available. The broad, high-level, one-size-fits-all CSDM5 offers a data model that can coexist with the many Frameworks that you may use within your company. Much like IT4IT 3.0, the CSDM distinguishes "Ideation & Strategy", "Design & Planning", "Build and Integration", "Service Delivery", "Service Consumption", and "Manage Portfolio" domains. [...]

By |2026-04-05T18:30:56+02:00March 22nd, 2026|TBM/CSDM/CMDB|Comments Off on CSDM5 meets BusDevSecOps
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When a ServiceNow Instance Becomes Unmanageable

If upgrading your ServiceNow instance takes months instead of weeks, if you cannot implement new modules without breaking existing functionality, or if your CMDB confuses AI more than it helps it, you are not alone. The good news: the platform itself is rarely the problem. Out of the box, ServiceNow works well. Following the vendor roadmap is normally straightforward. The problems usually start when organizations gradually drift away from the platform standards. At some point the question becomes unavoidable: Do you repair the existing [...]

By |2026-04-05T18:09:01+02:00March 16th, 2026|ServiceNow, Uncategorized|Comments Off on When a ServiceNow Instance Becomes Unmanageable
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Out of the Box, or Not?

Enterprise platforms such as IT service management platforms, workflow platforms, and digital service platforms often accumulate complexity over time. This complexity usually arises from custom processes, bespoke integrations, uncontrolled customization, and duplicated functionality. To control this complexity, organizations adopt different governance models that regulate how the platform may evolve. This document describes four progressively stronger governance approaches: Standardization Policy Strict Standardization Policy Ruthless Standardization Model Enterprise Platform Constitution These models represent a maturity trajectory from flexible adoption to highly controlled enterprise platforms. 1. [...]

By |2026-03-14T21:05:05+02:00March 14th, 2026|IT4ESM, ServiceNow|Comments Off on Out of the Box, or Not?
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ITIL Version 5 (Foundation) Released!!

In February 2026, Peoplecert (formerly known as Axelos). published the long-awaited ITIL Version 5 Foundation. After reading the ITIL Version 5 Glossary and Quick Reference Guide , I became curious about what Version 5 has to offer in today's world of Cloud Computing, AI, DevOps, SecOps, Observability, and CI/CD Pipelines, as well as Digital Product Mngt. So, I purchased the course, went through all the training material and took the Mock-up Exam. Clearly, I'm not perfect; I passed with a score of 83%, [...]

By |2026-04-06T22:07:01+02:00March 1st, 2026|IT4IT, ITIL|Comments Off on ITIL Version 5 (Foundation) Released!!
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ITIL Version 5 + IT4IT 3.0 + TOGAF 10 + SAFe 6.0 + DevOps + SecOps = ????

Modern IT organizations rarely run on a single doctrine. They operate with a deliberate mix of delivery, operations, risk, and architecture frameworks, all of which want a piece of the same change. Typical ingredients: SAFe (Scaled Agile Framework) for scaled portfolio and product management DevOps for engineering flow and automation SecOps for security monitoring, threat handling, and cyber response ITIL Version 5 for digital product & service lifecycle governance TOGAF 10 for enterprise architecture capability and architecture governance ArchiMate 3.2 as the modeling [...]

By |2026-03-02T18:32:59+02:00March 1st, 2026|IT4IT|Comments Off on ITIL Version 5 + IT4IT 3.0 + TOGAF 10 + SAFe 6.0 + DevOps + SecOps = ????
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