How to manage IT in a rapidly changing world?
Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those [...]
TBM 4.0 Content in ServiceNow CSDM 4.0 Data Model
As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, [...]
Technical Business Management (TBM) Taxonomy artifacts in ServiceNow
Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions [...]
Partnership with Pink Elephant, Education & Technology
Pink Elephant has provided IT professionals with professional services and training for a long time already. The company also verifies ITIL4 compliance with multiple service management platforms. E.g., ServiceNow has been verified by Pink to [...]
My profile on LinkedIn
If you want to stay in touch or automatically receive my profile updates, please connect with me via LinkedIn. You can find me via https://www.linkedin.com/in/jeroenvancraaikamp/
Under Construction!
The articles/publications for this website are still being gathered. Please come back later, to view our publication/articles.