Change Management vs CSDM5

ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 relationships. Afterward, Users don't have to be data analysts to use the CSDM data within change management as intended. Users can only select Services, Offerings, Instances, and CIs that are in scope of Change Mngt, ensuring that the Change Mngt process manages and communicates only relevant changes The recommended [...]

By |2026-02-01T03:18:32+02:00January 31st, 2026|ServiceNow, TBM/CSDM/CMDB|Comments Off on Change Management vs CSDM5

ITOM, Certificate Management

As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB accurate and up to date. Core Capabilities ServiceNow Certificate Management supports the following key functions: Discovery and federation of certificates, registering them as Configuration Items (CIs) in the CMDB, including references to where certificates are deployed Expiration monitoring, with detection of upcoming certificate expiry and automatic assignment and tracking [...]

By |2026-01-13T22:40:13+02:00January 13th, 2026|Uncategorized|Comments Off on ITOM, Certificate Management
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