The Common Service Data Model of ServiceNow (CSDM5) is increasingly gaining the attention of C-Level managers, especially since a good CMDB with accurate/complete content is considered a critical success factor for implementing DORA, SOx, SOC2 and Agentic AI. People in Architecture, DevOps, SecOps, Risk, and Security often use different (ISO 27.000, ISO 85.000, ITIL5, TOGAF) standards, and associated definitions. We combined the CSDM5 with a layered ArchiMate/TOGAF view of the Service Delivery Systems that make up a company’s typical IT Landscape and made [...]