When is the CMDB “Done”?

A CMDB traditionally is an inventory of the enterprise's IT assets, including their characteristics and dependencies. Some say a CMDB is "done" when all IT assets and their dependencies are registered and maintained. That, however, is not correct. Even in the past, one would not record everything that exists in the CMDB. Nowadays, assets have become ephemeral, elastic, and fine-grained, making them impossible to track in real time. The CMDB is now a repository of relevant, stable assets, including their attributes and dependencies. Its [...]

By |2026-04-27T18:04:43+02:00April 25th, 2026|Uncategorized|Comments Off on When is the CMDB “Done”?

Keep IT as simple as possible: IT4ESM

A couple of months ago i surveyed 700+ IT tools. Every tool has its pros and cons, and everybody chooses their own solution. Enterprise Service Management is often the most expensive and worst-managed Architecture Domain in the company, but this is usually not visible or transparent. The only thing that management typically sees is the cost of product/saas licenses, but that is only the tip of the iceberg. A significant portion of the (hidden) cost lies in the tools' integrations and maintenance. The higher [...]

By |2026-04-06T22:56:02+02:00April 6th, 2026|IT4ESM, ServiceNow, Uncategorized|Comments Off on Keep IT as simple as possible: IT4ESM

ITIL Version 5, CSDM5, DevSecOps and IT4IT 3.0 Overlap

ITIL Version 5 was published in February 2026, and now people ask me how that aligns with DevOps, SecOps IT4IT 3.0 and CSDM5. The honest answer is: There appears to be no real alignment between the Frameworks. From a satellite, it looks like the frameworks are similar, but the closer you get to real life, the bigger the differences and confusion appear to be. Things get even fuzzier when one tries to map COTS products and product-specific practices to either framework. At best, one [...]

By |2026-04-05T16:26:01+02:00April 4th, 2026|ITIL, ServiceNow|Comments Off on ITIL Version 5, CSDM5, DevSecOps and IT4IT 3.0 Overlap
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