When a ServiceNow Instance Becomes Unmanageable
If upgrading your ServiceNow instance takes months instead of weeks, if you cannot implement new modules without breaking existing functionality, or if your CMDB confuses AI more than it helps it, you are not alone. [...]
Out of the Box, or Not?
Enterprise platforms such as IT service management platforms, workflow platforms, and digital service platforms often accumulate complexity over time. This complexity usually arises from custom processes, bespoke integrations, uncontrolled customization, and duplicated functionality. To [...]
ITIL Version 5 (Foundation) Released!!
In February 2026, Peoplecert (formerly known as Axelos). published the long-awaited ITIL Version 5 Foundation. After reading the ITIL Version 5 Glossary and Quick Reference Guide , I became curious about what Version 5 [...]
ITIL Version 5 + IT4IT 3.0 + TOGAF 10 + SAFe 6.0 + DevOps + SecOps = ????
Modern IT organizations rarely run on a single doctrine. They operate with a deliberate mix of delivery, operations, risk, and architecture frameworks, all of which want a piece of the same change. Typical ingredients: [...]
AI, ServiceNow and the Battle for the Front End
The debate about AI in the ServiceNow ecosystem is no longer limited to ticket automation. A structural shift is emerging: from fragmented application portals to a single, agent-driven enterprise service layer. That shift is not [...]
CSDM5 Cheat Sheet
CSDM5 is a Data Model that always leads to interesting discussions because each persona views it from their own perspective. This cheat sheet should help with what goes where if one sticks to the CSDM5 [...]