CSDM5 Cheat Sheet
CSDM5 is a Data Model that always leads to interesting discussions because each persona views it from their own perspective. This cheat sheet should help with what goes where if one sticks to the CSDM5 [...]
Change Management vs CSDM5
ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 [...]
ITOM, Certificate Management
As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB [...]
CMDB vs CSDM — Scope and Purpose Explained
Although often used interchangeably, CMDB and CSDM serve fundamentally different purposes. Confusing the two is one of the main reasons 75% of the CMDB initiatives fail. What Is the CMDB? The Configuration Management Database [...]
How to Operationalize CSDM5? Transition from CMDB Burden to meaningful Business Value
Industry figures consistently show that only about 25% of organisations realise meaningful value from their CMDB investments. In most cases, the CMDB data model is implemented from a predominantly technical perspective. As technology stacks grow [...]
CSDM5 On One Page
Not everybody has time to read a long white paper or go through endless PowerPoint slides. This article provides a knowledge article that describes the key artefacts and explains how to classify and govern [...]