How to Operationalize CSDM5?
Statistics indicate that only 25% of organizations are actually receiving meaningful value from their CMDB investments. The CMDB Data Model is often implemented in a technology-focused way, making its content difficult for business stakeholders to [...]
CSDM5 On One Page
Not everybody has time to read a long white paper or go through endless PowerPoint slides. This article provides a knowledge article that describes the key artefacts and explains how to classify and govern [...]
Drift Management: Why It Matters, Who Needs It, and How to Get It Right
IT environments rarely break because of one big dramatic event. More often, they erode slowly: a configuration flag quietly flipped, a firewall rule added “just for testing,” a VM resized without documentation, a registry key [...]
Change and Drift Mngt in 2025
Despite rapid advances in cloud computing, DevOps, automation, and Infrastructure-as-Code, many organizations still struggle with a fundamental question: What actually constitutes a “change” in 2025 — and what does not? Is every drift detected, to [...]
You want a better CSDM, for less money, and you want it now?
That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT [...]
Meet our Digital Portfolio Manager: ChatGPT 5 Pro!!
Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. [...]