The Common Service Data Model of ServiceNow (CSDM5) is increasingly gaining the attention of C-Level managers, especially since a good CMDB with accurate/complete content is considered a critical success factor for implementing DORA, SOx, SOC2 and Agentic AI. People in [...]
ServiceNow's Common Service Data Model is currently a hot topic in the world of IT Management. I know a few people who have actually tried to read the CSDM whitepaper; there is even a CSDM training/certification available. The broad, high-level, [...]
CSDM5 is a Data Model that always leads to interesting discussions because each persona views it from their own perspective. This cheat sheet should help with what goes where if one sticks to the CSDM5 definitions/intentions of the various artefacts. [...]
ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 relationships. Afterward, Users don't have [...]
As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB accurate and up to date. [...]
Although often used interchangeably, CMDB and CSDM serve fundamentally different purposes. Confusing the two is one of the main reasons 75% of the CMDB initiatives fail. What Is the CMDB? The Configuration Management Database (CMDB) is an operational data store [...]