Populating and maintaining an accurate Configuration Management Database (CMDB), aligned with ServiceNow’s Common Service Data Model (CSDM), is a significant challenge for most enterprises. This guide outlines how to do it right, what types of items should (and should not) [...]
ServiceNow published a PowerPoint presentation with 132 slides with examples on how one could model the IT landscape accormodeoding to CSDM 5. Although I generally love CSDM, some appear to go overboard when modelling their IT landscape in ServiceNow. Let's [...]
So, you have read the CSDM 5, and you have a general idea. However, there are numerous open questions and choices . This article describes the Practices that i recommend for what (not) to model in ServiceNow. Applying these recommendations [...]
Each IT management framework has its distinct definitions, glossaries, and fanbase. And guess what? These often don't align or match with each other. Initially people differentiated between software and hardware. With the advent of massive Outsourcing, Cloud Services, and APIs, [...]
On May 8, 2025, ServiceNow released its long-anticipated Common Service Data Model (CSDM) 5 white paper . This 63-page document marks a significant evolution of the data model that underpins many ServiceNow implementations across IT organizations globally. CSDM 5 introduces [...]
What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 [...]