Archive: January 2026

Change Management vs CSDM5

ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 relationships. Afterward, Users don't have [...]

By Jeroen van Craaikamp · 31 January 2026 Read More

ITOM, Certificate Management

As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB accurate and up to date. [...]

By Jeroen van Craaikamp · 13 January 2026 Read More
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