A couple of months ago i surveyed 700+ IT tools. Every tool has its pros and cons, and everybody chooses their own solution. Enterprise Service Management is often the most expensive and worst-managed Architecture Domain in the company, but this [...]
ITIL Version 5 was published in February 2026, and now people ask me how that aligns with DevOps, SecOps IT4IT 3.0 and CSDM5. The honest answer is: There appears to be no real alignment between the Frameworks. From a satellite, [...]
The good news: the platform itself is rarely the problem. Out of the box, ServiceNow works well. Following the vendor roadmap is normally straightforward. The problems usually start when organizations gradually drift away from the platform standards. At some point [...]
Enterprise platforms such as IT service management platforms, workflow platforms, and digital service platforms often accumulate complexity over time. This complexity usually arises from custom processes, bespoke integrations, uncontrolled customization, and duplicated functionality. To control this complexity, organizations adopt different [...]
ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 relationships. Afterward, Users don't have [...]
Industry figures consistently show that only about 25% of organisations realise meaningful value from their CMDB investments . In most cases, the CMDB data model is implemented from a predominantly technical perspective. As technology stacks grow more complex, the CMDB [...]