Each IT management framework has its distinct definitions, glossaries, and fanbase. And guess what? These often don't align or match with each other. Initially people differentiated between software and hardware. With the advent of massive Outsourcing, Cloud Services, and APIs, [...]
Agentic AI itself does not employ a hard-coded process flow; instead, it reasons and determines its next steps/actions based on real-time triggers, responses, data, and events. This makes Agentic AI for the Enterprise less predictable but more flexible and capable [...]
An AI Agent Card is a structured, discoverable configuration file—essentially a digital resumé in YAML+ format—that describes an AI Agent according to the Agent-to-Agent (A2A) Protocol . It typically includes metadata such as the agent’s name, provider, capabilities, skills, API [...]
On May 8, 2025, ServiceNow released its long-anticipated Common Service Data Model (CSDM) 5 white paper . This 63-page document marks a significant evolution of the data model that underpins many ServiceNow implementations across IT organizations globally. CSDM 5 introduces [...]