ServiceNow's Common Service Data Model is currently a hot topic in the world of IT Management. I know a few people who have actually tried to read the CSDM whitepaper; there is even a CSDM training/certification available. The broad, high-level, [...]
The good news: the platform itself is rarely the problem. Out of the box, ServiceNow works well. Following the vendor roadmap is normally straightforward. The problems usually start when organizations gradually drift away from the platform standards. At some point [...]
Enterprise platforms such as IT service management platforms, workflow platforms, and digital service platforms often accumulate complexity over time. This complexity usually arises from custom processes, bespoke integrations, uncontrolled customization, and duplicated functionality. To control this complexity, organizations adopt different [...]
Modern IT organizations rarely run on a single doctrine. They operate with a deliberate mix of delivery, operations, risk, and architecture frameworks, all of which want a piece of the same change. Typical ingredients: SAFe (Scaled Agile Framework) for scaled [...]
In February 2026, Peoplecert (formerly known as Axelos). published the long-awaited ITIL Version 5 Foundation. After reading the ITIL Version 5 Glossary and Quick Reference Guide , I became curious about what Version 5 has to offer in today's world [...]