Industry figures consistently show that only about 25% of organisations realise meaningful value from their CMDB investments . In most cases, the CMDB data model is implemented from a predominantly technical perspective. As technology stacks grow more complex, the CMDB [...]
That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT service delivery process to asset [...]
Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. The detailed results (which considered compliance [...]
There are hundreds of interpretations of the ServiceNow Common Service Data Model (CSDM). In this article, you will find the how CSDM5 is construed and implemented in ServiceNow. Different lenses, different focus. ServiceNow considers all of the portfolios to be [...]
ServiceNow defined a Common Service Data model (CSDM5) without content. The TBM Council defined both a data model (TBM5) and its content. This article describes how to populate the content of TBM5 into CSDM5. TBM5 defined/described (relations between) artifacts for [...]
For years, we’ve relied on concepts like SaaS, PaaS, IaaS, and DCaaS to describe how technology is delivered. These terms still exist, but they no longer fully capture today’s reality. Why? As platforms become software-defined, AI prompts are replacing software [...]