CMDB Variations: Why One Standard Does Not Fit All

Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As a result, the definitions of [...]

By Jeroen van Craaikamp · 5 January 2025 Read More

Can we talk about the elephant in the room?

As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such as AI are emerging, It probably [...]

By Jeroen van Craaikamp · 26 December 2024 Read More

Business Capabilities for the Enterprise Support Domain

At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two decades, Gartner stopped publishing the [...]

By Jeroen van Craaikamp · 25 December 2024 Read More

From IT Service Management to Enterprise Service Management

The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies such as Enterprise Architecture (EA) [...]

By Jeroen van Craaikamp · 24 December 2024 Read More
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