A CMDB traditionally is an inventory of the enterprise's IT assets, including their characteristics and dependencies. Some say a CMDB is "done" when all IT assets and their dependencies are registered and maintained. That, however, is not correct. Even in [...]
A couple of months ago i surveyed 700+ IT tools. Every tool has its pros and cons, and everybody chooses their own solution. Enterprise Service Management is often the most expensive and worst-managed Architecture Domain in the company, but this [...]
ITIL Version 5 was published in February 2026, and now people ask me how that aligns with DevOps, SecOps IT4IT 3.0 and CSDM5. The honest answer is: There appears to be no real alignment between the Frameworks. From a satellite, [...]
ServiceNow's Common Service Data Model is currently a hot topic in the world of IT Management. I know a few people who have actually tried to read the CSDM whitepaper; there is even a CSDM training/certification available. The broad, high-level, [...]
The good news: the platform itself is rarely the problem. Out of the box, ServiceNow works well. Following the vendor roadmap is normally straightforward. The problems usually start when organizations gradually drift away from the platform standards. At some point [...]
Enterprise platforms such as IT service management platforms, workflow platforms, and digital service platforms often accumulate complexity over time. This complexity usually arises from custom processes, bespoke integrations, uncontrolled customization, and duplicated functionality. To control this complexity, organizations adopt different [...]