Modern IT organizations rarely run on a single doctrine. They operate with a deliberate mix of delivery, operations, risk, and architecture frameworks, all of which want a piece of the same change. Typical ingredients: SAFe (Scaled Agile Framework) for scaled [...]
In February 2026, Peoplecert (formerly known as Axelos). published the long-awaited ITIL Version 5 Foundation. After reading the ITIL Version 5 Glossary and Quick Reference Guide , I became curious about what Version 5 has to offer in today's world [...]
The debate about AI in the ServiceNow ecosystem is no longer limited to ticket automation. A structural shift is emerging: from fragmented application portals to a single, agent-driven enterprise service layer. That shift is not purely technical. Many vendors, departments, [...]
CSDM5 is a Data Model that always leads to interesting discussions because each persona views it from their own perspective. This cheat sheet should help with what goes where if one sticks to the CSDM5 definitions/intentions of the various artefacts. [...]
ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 relationships. Afterward, Users don't have [...]
As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB accurate and up to date. [...]