Despite rapid advances in cloud computing, DevOps, automation, and Infrastructure-as-Code, many organizations still struggle with a fundamental question: What actually constitutes a “change” in 2025 — and what does not? Is every drift detected, to be managed via change? Misclassification [...]
ServiceNow defined a Common Service Data model (CSDM5) without content. The TBM Council defined both a data model (TBM5) and its content. This article describes how to populate the content of TBM5 into CSDM5. TBM5 defined/described (relations between) artifacts for [...]
For years, we’ve relied on concepts like SaaS, PaaS, IaaS, and DCaaS to describe how technology is delivered. These terms still exist, but they no longer fully capture today’s reality. Why? As platforms become software-defined, AI prompts are replacing software [...]
ServiceNow published a PowerPoint presentation with 132 slides with examples on how one could model the IT landscape accormodeoding to CSDM 5. Although I generally love CSDM, some appear to go overboard when modelling their IT landscape in ServiceNow. Let's [...]
There are several ways to approach sourcing for a ServiceNow project in the Netherlands. You can opt to manage it internally, bring in temporary expertise, or partner with one of the Big Five consultancies—be it through local, nearshore, or offshore [...]
Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As a result, the definitions of [...]