Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as [...]
Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, [...]
I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The [...]
Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, [...]
Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises [...]
