There are several ways to approach sourcing for a ServiceNow project in the Netherlands. You can opt to manage it internally, bring in temporary expertise, or partner with one of the Big Five consultancies—be it through local, nearshore, or offshore resources. Each of these options comes with its own set of pros and cons. Factors such as cost, quality, risk, and timelines will likely vary across these choices.Below, you’ll find a proposal generated based on market rates that are typically seen in the industry [...]

Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As a result, the definitions of key concepts—such as Configuration Items, CMDBs, and Assets—often differ depending on the source. Even within a single organization, multiple frameworks can coexist, some of which may be outdated or only partially adopted. Inconsistent Approaches to “What” and “How” Enterprises vary significantly in: What info [...]

Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as a service”. The sourcing/operating models in the IT industry currently are changing as a result of the following: The effort/labour to develop and maintain IT solutions is reduced by [...]

I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The Platform is pre-configured (by ServiceNow) to support the documented processes incl. its defined roles, flows and metricsThe Enterprise adopts the ServiceNow practices and its roles, rather than customizing the [...]