That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT service delivery process to asset management, you can update your asset repository (almost) automatically, You can update the CMDB automatically using Automated Discovery/Federation. And lastly you can map those items to the Service Instances that you defined. The only thing that your architects and data stewards need to do [...]

Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. The detailed results (which considered compliance with the CSDM 5 and TBM 5 Standards) that the ChatGPT Chatbot generated are shown as well. Spoiler Alert: ChatGPT proves to be a great assistant that probably has read all CSDM5 and TBM5 documentation from beginning to end, but the Bot will [...]

As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard to understand, and -as a result, the CSDM objects are often filled with content that should not be put in that object. The CSDM content is a mixture of [...]

Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions and the names of the solutions and the towers that the TBM Council and its community defined. At the TBM Conference 2022, the overlap of TBM Taxonomy with ServiceNow's CSDM was presented by Mark Brodman of ServiceNow. Since then, I have become a member of the TBM community and [...]