The Bigger Picture: CSDM 5+
How do Incidents, Changes, Problems, Events, Requests, Cases, Assets, and Dialogues connect to ServiceNow’s Common Service Data Model (CSDM 5)? The answer is CSDM 5+: a practical extension that shows the bigger picture, clarifies concepts, and provides implementation guardrails. 0. INTRODUCTION CSDM 5 defines six domains: Ideation & StrategyDesign & PlanningBuild & IntegrationDeliveryService ConsumptionFoundation These [...]