One Real-time Configuration and Asset Database for the Enterprise?
The Future of Configuration and Asset Databases (CADB) in an AI-Driven IT Landscape: A Vision for 2027 [...]
Category: IT4ESM
Can we talk about the elephant in the room?
As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such as AI are emerging, It probably [...]
Business Capabilities for the Enterprise Support Domain
At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two decades, Gartner stopped publishing the [...]
From IT Service Management to Enterprise Service Management
The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies such as Enterprise Architecture (EA) [...]
How to implement a Joiner, Mover and Leaver Process?
Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes , utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. [...]
Enterprise Service Management
Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing [...]