An AI Agent Card is a structured, discoverable configuration file—essentially a digital resumé in YAML+ format—that describes an AI Agent according to the Agent-to-Agent (A2A) Protocol. It typically includes metadata such as the agent’s name, provider, capabilities, skills, API endpoint (URL), authentication mechanism, tags, and governance characteristics. These cards are either served directly by [...]

This article outlines key developments and expectations in the rapidly evolving world of AI—particularly as it is being embedded and operationalized within the ServiceNow platform. By now, most professionals have interacted with some form of Generative AI—be it Co-Pilot, ChatGPT, Gemini, LLaMA, DeepSeek, or others. Many have also activated NOW Assist within ServiceNow and [...]

Many people are currently producing business cases for AI in IT. In this article the considerations and a rough outline of the changing costs. is provided Of course, each organization and each AI implementation are different. The rough numbers here must be customized for your use cases and the current and future state that [...]