As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard [...]

Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions and the names of the solutions and the towers that the TBM Council and its community defined. At the TBM [...]