Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, [...]
Met de regulering van arbeidsrelaties wil de overheid meer duidelijkheid en zekerheid bieden over de juridische positie van opdrachtgevers en opdrachtnemers. Door de handhaving van de Wet DBA en de introductie van de Wet VBAR wil zij schijnzelfstandigheid tegengaan en ervoor zorgen dat werkenden binnen het sociaal zekerheidsstelsel blijven. De uiteindelijke doelstelling is een transparante [...]
I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level.ServiceNow is a platform that enables market standerd practices, out of the box.The Platform is [...]
The Dutch government plans to replace the current DBA Law from 2016 with the new DBVAR Law. The new law will take effect on January 1st. 2025, and, unlike the old DBA Law, will be enforced by the Dutch government as well. The primary goal is to combat false self-employment, protect vulnerable freelancers, and ensure [...]
Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, [...]
Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises [...]
As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard [...]
Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions and the names of the solutions and the towers that the TBM Council and its community defined. At the TBM [...]
Pink Elephant has provided IT professionals with professional services and training for a long time already. The company also verifies ITIL4 compliance with multiple service management platforms. E.g., ServiceNow has been verified by Pink to be compliant with nineteen ITIL4 processes. Recently, Pink Elephant Education and Technology has been accepted by ServiceNow as a Partner [...]
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