In another article ChatGPT generated a proposal on how to implement, maintain and innovate a ServiceNow Platform. In this article you can find the average rates that were used by ChatGPT for that article per role, differentiating on seniority/experience and sourcing model. DISCLAIMER: the figures herein are indications. actual figures are subject to variations (up [...]
There are several ways to approach sourcing for a ServiceNow project in the Netherlands. You can opt to manage it internally, bring in temporary expertise, or partner with one of the Big Five consultancies—be it through local, nearshore, or offshore resources. Each of these options comes with its own set of pros and cons. Factors [...]
Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As a result, the definitions of key concepts—such as Configuration Items, CMDBs, and Assets—often differ depending on the source. Even within [...]
The Future of Configuration and Asset Databases (CADB) in an AI-Driven IT Landscape: A Vision for 2027 In today's rapidly evolving IT environment, traditional Configuration Management Databases (CMDBs) are increasingly falling short. They lack fine-granular data, are rarely updated in near real-time, and struggle to keep pace with the fragmented nature of modern IT [...]
As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such as AI are emerging, It probably is not discussed publicly that billions of Euros investments in legacy technologies/practices will vaporize [...]
At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two decades, Gartner stopped publishing the Magic Quadrant for ITSM tools. Configuration Management (as a process to maintain CMDB content) is [...]
Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day operations and security oversight IT Enterprise Architecture (EA) – 33 Tools Focused on aligning technology strategies with overarching business objectives, [...]
The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies such as Enterprise Architecture (EA) tools, Observability platforms, Artificial Intelligence (AI), Continuous Delivery as a Service (CDAAS), SecOps, and DevOps [...]
Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes, utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. 1. Joiner Process (Onboarding) 1.1 Triggering the Process Permanent Staff: Workday acts as the source of truth for HR master data. A new hire record is created [...]
Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing and delivering services across the entire enterprise. Key Features of ESM Unified Service Delivery: ESM [...]
