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Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day operations and security oversight IT Enterprise Architecture (EA) – 33 Tools Focused on aligning technology strategies with overarching business objectives, [...]
The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies such as Enterprise Architecture (EA) tools, Observability platforms, Artificial Intelligence (AI), Continuous Delivery as a Service (CDAAS), SecOps, and DevOps [...]
Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes, utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. 1. Joiner Process (Onboarding) 1.1 Triggering the Process Permanent Staff: Workday acts as the source of truth for HR master data. A new hire record is created [...]
Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing and delivering services across the entire enterprise. Key Features of ESM Unified Service Delivery: ESM [...]
What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from [...]
Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as [...]
Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, [...]
Met de regulering van arbeidsrelaties wil de overheid meer duidelijkheid en zekerheid bieden over de juridische positie van opdrachtgevers en opdrachtnemers. Door de handhaving van de Wet DBA en de introductie van de Wet VBAR wil zij schijnzelfstandigheid tegengaan en ervoor zorgen dat werkenden binnen het sociaal zekerheidsstelsel blijven. De uiteindelijke doelstelling is een transparante [...]
I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The [...]
The Dutch government plans to replace the current DBA Law from 2016 with the new DBVAR Law. The new law will take effect on January 1st. 2025, and, unlike the old DBA Law, will be enforced by the Dutch government as well. The primary goal is to combat false self-employment, protect vulnerable freelancers, and ensure [...]
