Can we talk about the elephant in the room?
As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such [...]
Business Capabilities for the Enterprise Support Domain
At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two [...]
The ultimate list of (700+) IT Management Tools, December 2024
Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day [...]
From IT Service Management to Enterprise Service Management
The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies [...]
How to implement a Joiner, Mover and Leaver Process?
Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes, utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. 1. Joiner Process (Onboarding) 1.1 [...]
Enterprise Service Management
Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends [...]