ServiceNow published CSDM 5
On May 8, 2025, ServiceNow released its long-anticipated Common Service Data Model (CSDM) 5 white paper. This 63-page document marks a significant evolution of the data model that underpins many ServiceNow implementations across IT [...]
ServiceNow AI, Update April 2025
This article outlines key developments and expectations in the rapidly evolving world of AI—particularly as it is being embedded and operationalized within the ServiceNow platform. By now, most professionals have interacted with some form [...]
AI will reduce Total Cost of Ownership of IT between 25% and 40% by 2030
Many people are currently producing business cases for AI in IT. In this article the considerations and a rough outline of the changing costs. is provided Of course, each organization and each AI implementation [...]
ServiceNow Labor & Contractor Rates, Benchmark January 2025
In another article ChatGPT generated a proposal on how to implement, maintain and innovate a ServiceNow Platform. In this article you can find the average rates that were used by ChatGPT for that article per [...]
Proposal for ServiceNow Platform Technical Agile ITSM Implementation
There are several ways to approach sourcing for a ServiceNow project in the Netherlands. You can opt to manage it internally, bring in temporary expertise, or partner with one of the Big Five consultancies—be it [...]
CMDB Variations: Why One Standard Does Not Fit All
Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As [...]