The debate about AI in the ServiceNow ecosystem is no longer limited to ticket automation. A structural shift is emerging: from fragmented application portals to a single, agent-driven enterprise service layer. That shift is not purely technical. Many vendors, departments, and product teams currently earn their living by owning and customizing their own front end — their own portals, their own UX, their own workflows. Consolidating those front ends into a single enterprise-wide ServiceNow layer implies technical integration, but also political and economic redistribution. [...]