Can we talk about the elephant in the room?

As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such as AI are emerging, It probably is not discussed publicly that billions of Euros investments in legacy technologies/practices will vaporize in the next five to ten years. It is time to discuss the elephant in the room. During research on IT Tools that are used to manage IT, I [...]

By |2025-01-02T14:19:51+02:00December 26th, 2024|IT4ESM|0 Comments

Business Capabilities for the Enterprise Support Domain

At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two decades, Gartner stopped publishing the Magic Quadrant for ITSM tools. Configuration Management (as a process to maintain CMDB content) is now rarely done manually or governed by Change Management. Instead, CMDB content is increasingly maintained via discovery and federation—zero-touch CMDB has become the norm. When code is now automatically [...]

By |2025-01-04T15:52:18+02:00December 25th, 2024|IT4ESM|0 Comments

The ultimate list of (700+) IT Management Tools, December 2024

Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day operations and security oversight IT Enterprise Architecture (EA) – 33 Tools Focused on aligning technology strategies with overarching business objectives, facilitating structured frameworks, and ensuring that IT investments support long-term organizational goals. IT Development Operations (DevOps) – 85 Tools Emphasizes the synergy between software development and operations, streamlining processes [...]

By |2025-05-17T14:14:40+02:00December 24th, 2024|IT4IT, Uncategorized|0 Comments

From IT Service Management to Enterprise Service Management

The landscape of IT management is undergoing a seismic shift. Traditional IT service management (ITSM) tools, once the backbone of IT operations, are no longer sufficient to meet the growing demands of modern organizations. Technologies such as Enterprise Architecture (EA) tools, Observability platforms, Artificial Intelligence (AI), Continuous Delivery as a Service (CDAAS), SecOps, and DevOps are not just supporting IT operations. Still, they are gradually overtaking the roles traditionally played by ITSM platforms like ServiceNow. The ITSM platforms are making a shift toward Enterprise [...]

By |2024-12-24T15:31:19+02:00December 24th, 2024|IT4ESM|0 Comments

How to implement a Joiner, Mover and Leaver Process?

Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes, utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. 1. Joiner Process (Onboarding) 1.1 Triggering the Process Permanent Staff: Workday acts as the source of truth for HR master data. A new hire record is created in Workday, including role, location, and job classification. Saviynt picks up user details from Workday for Identity Governance and Access Management (IGA). Azure AD provisions basic identity accounts (email, [...]

By |2024-12-23T19:14:19+02:00December 23rd, 2024|Uncategorized|0 Comments

Enterprise Service Management

Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing and delivering services across the entire enterprise. Key Features of ESM Unified Service Delivery: ESM centralizes support requests and workflows across various departments through shared tools, such as service portals or ticketing systems. Process Standardization: It enforces consistency in how services are managed and [...]

By |2024-12-20T21:38:14+02:00December 14th, 2024|IT4ESM|0 Comments
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