A new era for Configuration Management: The Zero Touch CMDB

What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from what ITIL specialists referred to. In the past, architects documented IT landscapes in designs and architectural blueprints. Risk and continuity managers focused on CIA ratings, audits, and findings concerning [...]

By |2025-05-17T14:14:54+02:00November 30th, 2024|IT4IT, TBM/CSDM/CMDB, Uncategorized|0 Comments

Transition from “obligations of means” to “obligations of result”

Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as a service”. The sourcing/operating models in the IT industry currently are changing as a result of the following: The effort/labour to develop and maintain IT solutions is reduced by [...]

By |2024-11-30T03:38:23+02:00November 27th, 2024|ServiceNow|0 Comments

Best Practice Data Model tips for ServiceNow (CSDM 5.0)

Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, here’s a guide to ServiceNow modeling for services, assets, and configuration items. Best Practices in ServiceNow Modeling 1) Understand Products vs. Instances A Product (often called a baseline, model, [...]

By |2024-11-13T13:21:40+02:00November 13th, 2024|ServiceNow, TBM/CSDM/CMDB|0 Comments

Nieuwe Regels voor Arbeidsrelaties: Handhaving Wet DBA en de Introductie van Wet VBAR

Met de regulering van arbeidsrelaties wil de overheid meer duidelijkheid en zekerheid bieden over de juridische positie van opdrachtgevers en opdrachtnemers. Door de handhaving van de Wet DBA en de introductie van de Wet VBAR wil zij schijnzelfstandigheid tegengaan en ervoor zorgen dat werkenden binnen het sociaal zekerheidsstelsel blijven. De uiteindelijke doelstelling is een transparante en eerlijke arbeidsmarkt zonder misbruik van flexibiliteit. De Nederlandse overheid heeft besloten dat de Belastingdienst per 1 januari 2025 de Wet Deregulering Beoordeling Arbeidsrelaties (DBA) uit mei 2016 weer [...]

By |2024-11-13T13:12:10+02:00November 5th, 2024|Information|0 Comments

How to Manage Innovation and Maintenance of the ServiceNow Platform

I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The Platform is pre-configured (by ServiceNow) to support the documented processes incl. its defined roles, flows and metricsThe Enterprise adopts the ServiceNow practices and its roles, rather than customizing the [...]

By |2024-11-29T19:41:41+02:00November 3rd, 2024|ServiceNow|0 Comments
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