Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing and delivering services across the entire enterprise. Key Features of ESM Unified Service Delivery: ESM [...]
What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from [...]
Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as [...]
Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, [...]
Met de regulering van arbeidsrelaties wil de overheid meer duidelijkheid en zekerheid bieden over de juridische positie van opdrachtgevers en opdrachtnemers. Door de handhaving van de Wet DBA en de introductie van de Wet VBAR wil zij schijnzelfstandigheid tegengaan en ervoor zorgen dat werkenden binnen het sociaal zekerheidsstelsel blijven. De uiteindelijke doelstelling is een transparante [...]
I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The [...]
The Dutch government plans to replace the current DBA Law from 2016 with the new DBVAR Law. The new law will take effect on January 1st. 2025, and, unlike the old DBA Law, will be enforced by the Dutch government as well. The primary goal is to combat false self-employment, protect vulnerable freelancers, and ensure [...]
Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, [...]
Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises [...]
As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard [...]
