About Jeroen van Craaikamp

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So far Jeroen van Craaikamp has created 38 blog entries.
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How to implement a Joiner, Mover and Leaver Process?

Here’s an integrated overview of how your enterprise will handle the Joiner, Mover, and Leaver (JML) processes, utilising Workday, Azure AD, Saviynt, Intune, JAMF, Ariba, ADP, and ServiceNow while addressing all requested elements. 1. Joiner Process (Onboarding) 1.1 Triggering the Process Permanent Staff: Workday acts as the source of truth for HR master data. A new hire record is created in Workday, including role, location, and job classification. Saviynt picks up user details from Workday for Identity Governance and Access Management (IGA). Azure AD provisions basic identity accounts (email, [...]

By |2024-12-23T19:14:19+02:00December 23rd, 2024|Uncategorized|0 Comments
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Enterprise Service Management

Enterprise Service Management (ESM) is the practice of applying service management principles—traditionally used in IT Service Management (ITSM)—to other areas of an organization, such as HR, finance, facilities, legal, or customer service. Essentially, it extends ITSM's structured approach to managing and delivering services across the entire enterprise. Key Features of ESM Unified Service Delivery: ESM centralizes support requests and workflows across various departments through shared tools, such as service portals or ticketing systems. Process Standardization: It enforces consistency in how services are managed and [...]

By |2024-12-20T21:38:14+02:00December 14th, 2024|IT4ESM|0 Comments
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A new era for Configuration Management: The Zero Touch CMDB

What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from what ITIL specialists referred to. In the past, architects documented IT landscapes in designs and architectural blueprints. Risk and continuity managers focused on CIA ratings, audits, and findings concerning [...]

By |2025-05-17T14:14:54+02:00November 30th, 2024|IT4IT, TBM/CSDM/CMDB, Uncategorized|0 Comments
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Transition from “obligations of means” to “obligations of result”

Companies typically innovate and maintain hosted solutions that differentiate them from the competition, often with support from the Platform Supplier or a 3rd Party. Ever-changing business requirements drive the rapid innovations of these solutions. Commodity solutions, on the other end, are frequently innovated and maintained by Managed Service Providers and often are consumed “as a service”. The sourcing/operating models in the IT industry currently are changing as a result of the following: The effort/labour to develop and maintain IT solutions is reduced by [...]

By |2024-11-30T03:38:23+02:00November 27th, 2024|ServiceNow|0 Comments
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Best Practice Data Model tips for ServiceNow (CSDM 5.0)

Introduction In the expansive world of ServiceNow, structure and clarity are key. ServiceNow's Common Service Data Model (CSDM) offers a recommended framework to bring order to IT ecosystems. While the CSDM is sound, it leaves considerable room for interpretation—making consistent application across an enterprise crucial for achieving meaningful results. Based on best practices and experience, here’s a guide to ServiceNow modeling for services, assets, and configuration items. Best Practices in ServiceNow Modeling 1) Understand Products vs. Instances A Product (often called a baseline, model, [...]

By |2024-11-13T13:21:40+02:00November 13th, 2024|ServiceNow, TBM/CSDM/CMDB|0 Comments
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Nieuwe Regels voor Arbeidsrelaties: Handhaving Wet DBA en de Introductie van Wet VBAR

Met de regulering van arbeidsrelaties wil de overheid meer duidelijkheid en zekerheid bieden over de juridische positie van opdrachtgevers en opdrachtnemers. Door de handhaving van de Wet DBA en de introductie van de Wet VBAR wil zij schijnzelfstandigheid tegengaan en ervoor zorgen dat werkenden binnen het sociaal zekerheidsstelsel blijven. De uiteindelijke doelstelling is een transparante en eerlijke arbeidsmarkt zonder misbruik van flexibiliteit. De Nederlandse overheid heeft besloten dat de Belastingdienst per 1 januari 2025 de Wet Deregulering Beoordeling Arbeidsrelaties (DBA) uit mei 2016 weer [...]

By |2024-11-13T13:12:10+02:00November 5th, 2024|Information|0 Comments
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How to Manage Innovation and Maintenance of the ServiceNow Platform

I often get asked how to best manage the ServiceNow Platform. I typically advise the following basic concept and then customize my advice to make it fit for purpose and audience: First get the recommended Principles endorsed up to CIO/CTO Level. ServiceNow is a platform that enables market standard practices, out of the box. The Platform is pre-configured (by ServiceNow) to support the documented processes incl. its defined roles, flows and metricsThe Enterprise adopts the ServiceNow practices and its roles, rather than customizing the [...]

By |2024-11-29T19:41:41+02:00November 3rd, 2024|ServiceNow|0 Comments
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How to Qualify as an Independent Entrepreneur for Freelance Assignments in the Netherlands?

The Dutch government plans to replace the current DBA Law from 2016 with the new DBVAR Law. The new law will take effect on January 1st. 2025, and, unlike the old DBA Law, will be enforced by the Dutch government as well. The primary goal is to combat false self-employment, protect vulnerable freelancers, and ensure that taxes and social contributions are collected from individuals who are, in fact, employed by clients. However, many freelancers do not wish to be classified as employees. Many companies [...]

By |2024-11-13T13:13:01+02:00August 18th, 2024|Information|0 Comments
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Understanding Digital Products and Digital Product Instances in the IT4IT Framework

Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, and the associated lifecycle management processes. A Digital Product Instance, on the other hand, refers to a specific instantiation of a Digital Product as defined by a service offer. [...]

By |2024-11-13T13:21:32+02:00June 16th, 2024|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments
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How to manage IT in a rapidly changing world?

Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises have moved a significant portion of their homegrown solutions to the public cloud or replaced them with Software as a Service (SAAS) solutions. Emerging technologies such as artificial intelligence [...]

By |2024-11-13T13:21:21+02:00April 28th, 2023|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments
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TBM 4.0 Content in ServiceNow CSDM 4.0 Data Model

As you may know, ServiceNow has a Common Service Data Model (CSDM) that is usable throughout the ServiceNow Platform. Each (use of each) object is outlined in the CSDM 4.0 Whitepaper. In the ServiceNow documentation, examples are given so that the CSDM is used as intended. However, for most people, the CSDM concept is hard to understand, and -as a result, the CSDM objects are often filled with content that should not be put in that object. The CSDM content is a mixture of [...]

By |2024-11-13T13:20:53+02:00January 10th, 2023|TBM/CSDM/CMDB|0 Comments
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Technical Business Management (TBM) Taxonomy artifacts in ServiceNow

Like many others, I have used the Technical Business Management (TBM) Taxonomy of the TBM Open Forum in the ServiceNow implementations I was involved in. Rather than reinventing the wheel, I also used the definitions and the names of the solutions and the towers that the TBM Council and its community defined. At the TBM Conference 2022, the overlap of TBM Taxonomy with ServiceNow's CSDM was presented by Mark Brodman of ServiceNow. Since then, I have become a member of the TBM community and [...]

By |2024-11-13T13:20:46+02:00December 24th, 2022|TBM/CSDM/CMDB|0 Comments
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