Change Management vs CSDM5
ServiceNows' Out-of-the-Box Change Management process, as included in the Zurich release, is a variant of ITIL V3.. This article details how to configure the Change Process to work seamlessly with DevSecOps, leveraging the recommended CSDM5 [...]
ITOM, Certificate Management
As part of the ServiceNow ITOM Discovery product, ServiceNow provides a comprehensive Certificate Management capability. This functionality is designed to give organizations visibility, control, and automation across the full certificate lifecycle, while keeping the CMDB [...]
CMDB vs CSDM — Scope and Purpose Explained
Although often used interchangeably, CMDB and CSDM serve fundamentally different purposes. Confusing the two is one of the main reasons 75% of the CMDB initiatives fail. What Is the CMDB? The Configuration Management Database [...]
How to Operationalize CSDM5? Transition from CMDB Burden to meaningful Business Value
Industry figures consistently show that only about 25% of organisations realise meaningful value from their CMDB investments. In most cases, the CMDB data model is implemented from a predominantly technical perspective. As technology stacks grow [...]
CSDM5 On One Page
Not everybody has time to read a long white paper or go through endless PowerPoint slides. This article provides a knowledge article that describes the key artefacts and explains how to classify and govern [...]
Drift Management: Why It Matters, Who Needs It, and How to Get It Right
IT environments rarely break because of one big dramatic event. More often, they erode slowly: a configuration flag quietly flipped, a firewall rule added “just for testing,” a VM resized without documentation, a registry key [...]