ServiceNow Labor & Contractor Rates, Benchmark January 2025
In another article ChatGPT generated a proposal on how to implement, maintain and innovate a ServiceNow Platform. In this article you can find the average rates that were used by ChatGPT for that article per [...]
Proposal for ServiceNow Platform Technical Agile ITSM Implementation
There are several ways to approach sourcing for a ServiceNow project in the Netherlands. You can opt to manage it internally, bring in temporary expertise, or partner with one of the Big Five consultancies—be it [...]
CMDB Variations: Why One Standard Does Not Fit All
Organizations frequently experience confusion regarding Configuration Management Databases (CMDB's). This confusion arises because there is currently no single, universally followed standard. Various authorities, governance bodies, auditors, and technology vendors have each introduced overlapping frameworks. As [...]
One Real-time Configuration and Asset Database for the Enterprise?
The Future of Configuration and Asset Databases (CADB) in an AI-Driven IT Landscape: A Vision for 2027 In today's rapidly evolving IT environment, traditional Configuration Management Databases (CMDBs) are increasingly falling short. They lack [...]
Can we talk about the elephant in the room?
As you may have noticed, things are rapidly changing in IT. The biggest change is the automation of tasks that used to be done manually. New frameworks such as DevSecOps and new Technologies such [...]
Business Capabilities for the Enterprise Support Domain
At the end of the year, some look back and—more importantly—some look forward. I did both. When looking backward, I noticed many people complaining about getting value for money from their IT4IT investments. After two [...]