Making Sense of Software, Infrastructure, and Instances in CSDM5
One of the biggest challenges in managing a modern CMDB is figuring out where to put what. Is Microsoft Teams a Business Application? Is Kafka part of Infrastructure? Where do I track Intune, and [...]
You want a better CSDM, for less money, and you want it now?
That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT [...]
Meet our Digital Portfolio Manager: ChatGPT 5 Pro!!
Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. [...]
CSDM5 explained in 10 minutes…
There are hundreds of interpretations of the ServiceNow Common Service Data Model (CSDM). In this article, you will find the how CSDM5 is construed and implemented in ServiceNow. Different lenses, different focus. Program/Project Managers manage [...]
Fix Script to remove obsolete/invalid CI Relations, with preview option
Relations in the ServiceNow CMDB can easily get out of control, leading to performance problems and reduced data quality. To help address this, the script below provides a safe way to clean up the cmdb_rel_ci [...]
Structuring IT the Smart Way: Six Top-level Services for Enterprises
For many organizations, IT is still structured around systems, platforms, or departments. While that might have worked in the past, it often results in fragmented ownership, blurred accountabilities, and difficulties aligning with business needs. [...]