Articles/Publications2025-08-31T18:17:07+02:00

Structuring IT the Smart Way: Six Service Portfolios for Enterprises

For many organizations, IT is still structured around systems, platforms, or departments. While that might have worked in the past, it often results in fragmented ownership, blurred accountabilities, and difficulties aligning with business needs. A [...]

By |August 27th, 2025|Categories: Uncategorized|

Why reinvent the wheel? Use TBM 5.0 Content in the CSDM 5.0 Data Model

ServiceNow defined a Common Service Data model (CSDM5) without content. The TBM Council defined both a data model (TBM5) and its content. This article describes how to populate the content of TBM5 into CSDM5. [...]

By |August 22nd, 2025|Categories: ServiceNow, TBM/CSDM/CMDB, Uncategorized|

Rethinking IT Foundations: From SaaS to Services, Products, and Beyond

For years, we’ve relied on concepts like SaaS, PaaS, IaaS, and DCaaS to describe how technology is delivered. These terms still exist, but they no longer fully capture today’s reality. Why? As platforms become software-defined, [...]

By |August 16th, 2025|Categories: IT4ESM, IT4IT, ServiceNow, TBM/CSDM/CMDB|

How to manage content in ServiceNow CMDB/CSDM?

Populating and maintaining an accurate Configuration Management Database (CMDB), aligned with ServiceNow’s Common Service Data Model (CSDM), is a significant challenge for most enterprises. This guide outlines how to do it right, what types [...]

By |July 31st, 2025|Categories: Uncategorized|
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