25 AI Support Agent Conversation Examples
AI Support Agent Conversation Playbook – Multilingual IT Support via Microsoft Teams Overview This playbook provides 25 conversation examples for a multilingual AI agent that supports users via Microsoft Teams across the following IT [...]
Best Practices for CSDM 5
So, you have read the CSDM 5, and you have a general idea. However, there are numerous open questions and choices . This article describes the Practices that i recommend for what (not) to [...]
Aligning APM, DPM, SCM, AI and CMDB
Each IT management framework has its distinct definitions, glossaries, and fanbase. And guess what? These often don't align or match with each other. Initially people differentiated between software and hardware. With the advent of massive [...]
Enterprise Service Mngt (ESM) Capabilities?
Employees of an Enterprise typically consume Enterprise-wide capabilities that Fulfillers and AI Agents enable. The FullFillers and AI-Agents are platform-agnostic and consume data from Systems of Record (SoR), and interact with Systems of Engagement (SoE).Agentic [...]
Digital Product Management
Traditional IT models—based on projects, applications, or services—are struggling to keep pace with the demands of modern, digital-first enterprises. These older approaches lack the adaptability, customer focus, and continuous delivery needed today. A product-centric approach [...]
What are AI Agent Cards in A2A?
An AI Agent Card is a structured, discoverable configuration file—essentially a digital resumé in YAML+ format—that describes an AI Agent according to the Agent-to-Agent (A2A) Protocol. It typically includes metadata such as the agent’s [...]