You want a better CSDM, for less money, and you want it now?

That is possible by making the contents of the CSDM almost Zero-touch. You can import a product-agnostic Service Portfolio which does not have to be updated whenever you change a product. If you link IT service delivery process to asset management, you can update your asset repository (almost) automatically, You can update the CMDB automatically using Automated Discovery/Federation. And lastly you can map those items to the Service Instances that you defined. The only thing that your architects and data stewards need to do themselves is to register their Business applications and the deployed instances thereof. The trick is to keep your services/offerings stale and product-agnostic and make your Service Instances product- and environment-specific.

Introduction

Big companies, may have a different core businesses but they all have users with PC’s and Phones, they all have HR, Finance, Corp Comm, Risk, and Legal. Most IT Infrastructure is commodity (common of the shelf technology). For 90% of the companies, the services and the offerings are the same.

The IT products that are used by the companies often differ for various reasons. The Products that are used, each enable the same solutions every time they are deployed. So if the solutions are standardized, the Product Vendor only has to create/publish one mapping for its IT Products and companies can apply a relevant portion of that mapping effortlessly and consistently. It would already make a drastic difference if the top-100 vendors would create/maintains that mapping for their products.