A. Business Application Portfolio

Business Apps – core business capability and line-of-business systems

• ERP – e.g. SAP S/4HANA, Oracle ERP Cloud, Microsoft Dynamics Finance, Unit4 Business World
• CRM – e.g. Salesforce, Microsoft Dynamics CRM, SAP CX
• HR/HCM – e.g. Workday, SAP SuccessFactors, Oracle HCM, Youforce
• Finance – e.g. Oracle Financials, SAP Finance, Unit4 Financials
• Procurement – e.g. SAP Ariba, Coupa, Ivalua
• Industry Apps – e.g. nCino, FIS
• Reporting/Analytics – e.g. Power BI, Tableau, Qlik

UX / Experience Layer – frontends, portals and interaction channels

• Portals – e.g. ServiceNow Portal, Liferay
• Web Frontends – e.g. React, Angular, Vue
• Mobile Frontends – e.g. native iOS/Android, low-code mobile
• Case UI – e.g. ServiceNow Workspace
• Engagement – e.g. Dialogflow, Cognigy, Microsoft Copilot

B. Technical Application Portfolio

Technical Platforms – shared platforms enabling integration, data, identity and delivery

Integration – data movement and cross-system connectivity

• ETL/ELT – e.g. Informatica, Talend, Matillion
• iPaaS – e.g. MuleSoft, Boomi, Workato

API Mgmt – expose, secure and manage APIs

• Gateways – e.g. Apigee, Kong, IBM API Connect
• Portals – e.g. Postman, SwaggerHub

Messaging – asynchronous messaging and event streaming

• MQ – e.g. IBM MQ
• Events/Streams – e.g. Kafka, AWS SNS/SQS, Azure Event Hub

Low-Code – workflow, forms and low-code applications

• Low-Code Platforms – e.g. Power Platform, ServiceNow App Engine, Mendix

Data Platforms – data storage, analytics and governance

• Lakes – e.g. Databricks, Snowflake
• BI – e.g. Power BI, Tableau
• Catalogs – e.g. Collibra, Alation, Azure Purview

AI/ML – model development, training and serving

• ML Tooling – e.g. Azure ML, SageMaker, Vertex AI
• Model Serving – e.g. Vertex AI, SageMaker
• Feature Stores – e.g. Tecton, AWS Feature Store

Identity – authentication, authorization and privileged access

• SSO/MFA – e.g. Entra ID, Okta, Ping Identity
• PAM – e.g. CyberArk, BeyondTrust, One Identity Safeguard

DevOps – software lifecycle, pipelines and Agile delivery

• Source Control – e.g. GitHub, GitLab
• CI/CD – e.g. GitHub Actions, GitLab CI, Azure DevOps, Jenkins
• IaC – e.g. Terraform, Pulumi
• DevSecOps – e.g. Snyk, Checkmarx, GitHub Advanced Security
• Agile / Work Mgmt – e.g. Jira, Azure DevOps, ServiceNow DevOps

Observability – monitoring, logging, metrics and tracing

• Observability Tools – e.g. Elastic, Splunk, Prometheus, Dynatrace, Datadog, New Relic, ServiceNow

Cloud Mgmt – govern, monitor and inventory public cloud footprints

• Config/State – e.g. AWS Config, Azure Resource Graph
• Policy – e.g. Azure Policy, AWS SCP
• Inventory – e.g. GCP Asset Inventory

Infrastructure Software – runtime and foundational execution environment

Compute – servers, virtualisation, containers and orchestration

• OS – e.g. RHEL, Windows Server
• Virtualisation – e.g. VMware vSphere
• Containers – e.g. Docker, CRI-O
• Orchestration – e.g. Kubernetes, OpenShift, Rancher

Storage – enterprise storage, backup and analytics

• Management – e.g. NetApp ONTAP, Dell PowerStore
• Backup – e.g. Veeam, Commvault, Rubrik
• Analytics – e.g. Dell CloudIQ, NetApp Cloud Insights

Database – operational and analytical database engines

• Engines – e.g. PostgreSQL, SQL Server, Oracle DB, MySQL, MongoDB, MariaDB, Sybase
• Utilities – e.g. Debezium, pgBackRest
• Data Foundations – e.g. schema/metadata tools

Network – connectivity, routing, SDN and traffic management

• Control – e.g. Infoblox
• SDN – e.g. VMware NSX, Cisco ACI
• Traffic – e.g. F5 BIG-IP, Citrix ADC
• Network Security – e.g. Palo Alto, Check Point, Zscaler

Security – threat detection, prevention and security operations

• Threat Detection – e.g. CrowdStrike Falcon, Defender XDR, SentinelOne
• VR – e.g. Qualys VMDR, Rapid7 InsightVM, Tenable Nessus
• Hardening/CSPM – e.g. Prisma Cloud, Wiz, CloudGuard
• IGA – e.g. SailPoint, Saviynt, One Identity Manager
• SecOps (SIEM/SOAR) – e.g. Microsoft Sentinel, Splunk ES, IBM QRadar, Cortex XSOAR

IT Management – IT service, operations, portfolio and risk management

• ITSM/ESM – e.g. ServiceNow ITSM, BMC Helix
• ITOM/CMDB – e.g. ServiceNow ITOM Discovery/Mapping
• ITAM/SAM/FinOps – e.g. Snow, ServiceNow ITAM, Flexera, Apptio Cloudability
• EA/APM/TPM – e.g. LeanIX, Apptio, ServiceNow EA, BlueDolphin
• PPM/SPM – e.g. ServiceNow PPM/SPM, Planview, Miro
• GRC/IRM/BCM/DR/TPRM – e.g. Cerix, ServiceNow IRM, MetricStream, RSA Archer

C. EUC Portfolio

OS Stack (Built-In) – components delivered as part of the OS baseline

• OS Core – e.g. Windows, macOS
• Built-In Apps – e.g. Notepad, Safari, Edge, Terminal
• OS Services – e.g. Defender Core, Spotlight, Windows Update
• Drivers & Firmware – GPU/NIC drivers, firmware packages

Deployable EUC Packages – installable software distributed via endpoint management

• Productivity Packages – e.g. Office MSI/Click-to-Run, Adobe Acrobat MSI
• Security Clients – e.g. Defender Agent, CrowdStrike, Zscaler Client Connector
• Utility Tools – e.g. Notepad++, 7-Zip, Postman
• Custom Enterprise Apps – e.g. internal MSI/PKG/IntuneWin packages
• Browser Extensions (Managed) – e.g. LastPass extension, Grammarly extension
• VDI Clients – e.g. Citrix Workspace, Horizon Client

SaaS EUC Applications – cloud-hosted applications accessed via browser or lightweight client

• Office SaaS – e.g. O365 Online (Word Online, Excel Online, PowerPoint Online), Google Docs, Google Sheets, Google Slides, Office.com Hub, Microsoft Loop, OneNote Online
• Collaboration SaaS – e.g. Teams, Slack, Zoom, Miro, SharePoint Online
• Creativity SaaS – e.g. Adobe Creative Cloud Web, Canva
• Communication SaaS – e.g. Outlook Web, Gmail, Google Meet
• EUC Engagement SaaS – e.g. ServiceNow Virtual Agent, Microsoft Copilot, Dialogflow, Cognigy