Recently, I asked ChatGPT 5 Pro to define the artefacts and their relations that need to be registered in ServiceNow. In this article, you will find what went surprisingly well and what failed miserably. The detailed results (which considered compliance with the CSDM 5 and TBM 5 Standards) that the ChatGPT Chatbot generated are shown as well.

Spoiler Alert: ChatGPT proves to be a great assistant that probably has read all CSDM5 and TBM5 documentation from beginning to end, but the Bot will not likely be able to replace human Digital Portfolio Managers in the foreseeable future.

Before diving into what ChatGPT proposed, let’s first look at two slides from the official -unedited- ServiceNow CSDM5 documentation:

The CSDM5 documentation stipulates that people should use the following Tables and Relations:

Initial observations:

Based on the prompt that i provided, ChatGPT 5 Pro generated definitions and content for the following artefacts and relations:

As you can see, the definitions that ChatGPT produced are similar -but not the quite same- to what is written in the official slides.

  • ChatGPT has been fed with incorrect info: ChatGPT places “Business Services” in the cmdb_ci_service table, which is technically possible, but the the correct table is cmdb_ci_service (which is a child of the cmdb_ci_service table)
  • ChatGPT deviates from the CSDM5 Standard, E.g. it does not use the “Provided by::Provides”, “Contains::Contained by”, or “Uses::Used by” relations, where it should.
  • ChatGPT’s response is not complete: Even though i explicitly asked ChatGPT in its response to be compliant with TBM5, ChatGPT did not really use the Technology Towers, Solutions and Capabilities as defined in TBM 5.0.1. The Portfolio Table, Business Capability Table is not defined or used in the response of ChatGPT.
  • ChatGPT is not yet mature re. use of CSDM5 or TBM5: E.g., definition (or use) of data in the cmdb_ci_appl table to model the technical applications is missing.
    This is not uncommon, but could lead to improper use of the other tables, and -on our case- it did.
  • ChatGPT proves to be unaware of the OOTB configuration of Application Portfolio Management (APM). E.g., Platform Applications may be hosted on Platform Hosts (which in ServiceNow are also Business Applications). ServiceNow IMHO is such a Platform Host, but ChatGPT either disagreed or did not catch on to that.

That said, the official documentation and what is published in the various ServiceNow communities (which is what ChatGPT has read as well) is inconsistent and often contradicts with what others have published. E.g., ChatGPT probably has also been listening to me for too long, and has read the content of this website and integrated that in its response as well. The Chatbot that lives on this website, sometimes hallucinates as well when it comes to CSDM5 and TBM5 :-)

ChatGPT is not different from a human who hallucinates after reading several websites and community articles containing interpretations and confusing info.

If you want ChatGPT to stay 100% compliant with CSDM5 and/or TBM5, you will need to attach the official whitepapers and PPTX files in prompts that you provide to ChatGPT.

The dialogue with ChatGPT 5 PRO:

I have read multiple -conflicting- articles on how to model the ServiceNow artifacts and relations, In some articles, IMHO people went overboard and in some articles people over-simplified and cut corners where they shouldn’t (its often just a matter of time before that will back-fire). Even the official documentation contains, renewed insights, interpretations and explanations that do not come from the published whitepapers. I understand how this happens, I myself also learn every day from my experiences and adopt to emerging technologies and Best Practices. in all fairness: CSDM is not simple, especially if you dig deeper than the two slides herein.

So, I decided to ask the opinion of the all-knowing, digital assistant, ChatGPT 5 PRO. I provided the following prompt that I would expect other people (who may not be prompt experts) to provide as well:

I need to model our ServiceNow solutions in ServiceNow, compliant with TBM5 and CSDM5. We have four instances of ServiceNow (DEV, TST, ACC, and PRD) each running CSM, ITSM, ITOM and NOW Assist. We have 2 Windows VMs that are provisioned on OCI Cloud (one for production and one for non-production). The production VM runs the java Mid-Server for PRD. The non-production VM runs separate java Mid-Servers for resp DEV, TST and ACC. The business is using ServiceNow for Enterprise Service Management and Customer Service Management. IT Security uses ServiceNow for Security Operations. . The IT help desks that we have, all use ServiceNow for incident Mngt, Change Mngt and Request Mngt. We internally use Digital Portfolio Mngt to maintain the products, services and master data. In all four instances we have technically integrated ServiceNow ITOM with SAP LeanIX, SAP CALM, Intune, JAMF, OCI, AWS, and Azure. We have integrated PRD with Azure AD and Workday, e.g. to import users, groups and foundational Organization Data. Daily, we synch the users and groups from PRD into DEV, TST and ACC, daily. All four environments use SSO with Azure AD. The employees who use ServiceNow may send in email, use the ESM portal, or use our Virtual Agent that is integrated with MS teams. A number of internal and external IT4IT tools send emails with events/alerts to ServiceNow PRD, which are processed using AIOPS and NOW Assist. Soon we will integrate ServiceNow with Saviynt for Identity and Access Mngt. How do register the above in ServiceNow? What do I enter in which table, and which relations do i need to register. Be detailed and specific. Apply consistent naming conventions and stick to TBM5 and CSDM5.

After 44 seconds, ChatGPT came back with the following -quite impressive- initial response:

    Got it. Below is a concrete, CSDM-5/TBM-5–aligned modeling recipe for your landscape. I keep table names canonical, use consistent names, and spell out the relations you should register.

    Naming conventions (use everywhere)

    • Environments: DEV, TST, ACC, PRD
    • Pattern:
      • Business Service: ESM (Enterprise Service Management) / CSM (Customer Service Management) / IT Security (SecOps) / IT Operations (ITOM)
      • Service Offering: – (e.g., ESM – Virtual Agent (Teams))
      • Application Service: ServiceNow – (e.g., ServiceNow ITSM – PRD)
      • Technical Service: <Platform/Domain> – (e.g., Identity & Access – Azure AD)
      • Business Application: ServiceNow – (Platform) (logical app)
      • Software Instance: <Product/Component> – (e.g., MID Server – PRD VM)
      • Computer/VM: – – (e.g., OCI – MID Host – PRD)

    TBM-5 ↔ CSDM-5 alignment (high level)

    • TBM Towers → CSDM service types
      • Business Apps / Shared Services → Business Services (cmdb_ci_service) + Service Offerings (service_offering)
      • Platforms/Technology → Technical Services (cmdb_ci_service_technical) + Offerings
      • Applications (runnable) → Application Services (cmdb_ci_service_auto)
      • Infrastructure/Compute → Servers/VMs (cmdb_ci_server / cmdb_ci_computer / cmdb_ci_vm_instance)
      • Software → Software Instances (cmdb_ci_software_instance) + Packages (cmdb_ci_spkg)
      • Products/Portfolio → Digital Portfolio Management (products/offers) with references to services (use service_offering bindings)

    Register these CIs and records

    1) Business Services & Offerings (what the business consumes)
    Tables: cmdb_ci_service (Business Service), service_offering (Service Offering)

    Create Business Services:

    1. ESM (Enterprise Service Management) — cmdb_ci_service
    2. CSM (Customer Service Management) — cmdb_ci_service
    3. IT Security (SecOps) — cmdb_ci_service
    4. IT Operations (ITOM & AIOps) — cmdb_ci_service

    NOTE OF THE AUTHOR: I would have expected the Business Service to go into the “cmdb_ci_service_business” table instead of the cmdb_ci_service table.
    Also i would have expected to see that either IT Security SecOps and IT Operations would be made part of the (broader) ESM Service, or that ChatGPT would also would have created an “IT Service Management” Business Service. An even better response IMHO would have been the (product-agnostic) Solutions used/defined in TBM 5.0.1.

    Under each, create Offerings (non-exhaustive):

    • ESM – Self-Service Portal (service_offering)
    • ESM – Virtual Agent (Teams) (service_offering)
    • ESM – Email Intake (service_offering)
    • CSM – Case Management (service_offering)
    • IT Security – Security Operations (service_offering)
    • IT Operations – Event/AIOps Processing (service_offering)
    • IT Operations – Discovery & Integration (service_offering)

    CSDM link: Set each Offering’s business_service reference to its parent Business Service.

    2) Application Services per instance/product (the runnable services).

    Table: cmdb_ci_service_auto

    For each ServiceNow product you actively run, create Application Services per ENV:

    • ServiceNow ITSM – DEV/TST/ACC/PRD
    • ServiceNow CSM – DEV/TST/ACC/PRD
    • ServiceNow ITOM – DEV/TST/ACC/PRD
    • ServiceNow Now Assist – DEV/TST/ACC/PRD

    (These represent the application runtime delivered by each SN instance for that product capability.)

    NOTE OF THE AUTHOR: In real life there is no such thing as a ServiceNow ITM instance. I expected to see Service instances like “PRD.Service-Now.com”, “DEV.Service-Now.com” etc. , that were related upstream withe the Business applications and Service Offerings.

    Attach to offerings (consumer-facing):

    • ESM – Self-Service Portal → provides ServiceNow ITSM – PRD
    • ESM – Virtual Agent (Teams) → provides ServiceNow ITSM – PRD and ServiceNow Now Assist – PRD
    • ESM – Email Intake → provides ServiceNow ITSM – PRD
    • CSM – Case Management → provides ServiceNow CSM – PRD
    • IT Security – Security Operations → provides ServiceNow SecOps (IT Security) – PRD (if you name it that way under ITSM/IT Sec)
    • IT Operations – Event/AIOps Processing → provides ServiceNow ITOM – PRD
    • IT Operations – Discovery & Integration → provides ServiceNow ITOM – PRD

    (Implement via Service Offering ↔ Application Service relationships using Depends on::Used by – Offering depends on the App Service.)

    NOTE OF THE AUTOR: If the same Self-Service Portal is used for multiple “Shared and Corporate” an “Delivery” TBM5 Solutions, you would technically not be able to create different services for those solutions (e.g. one for resp. HR, FIN, IT, DevOps, SecOps, etc) and link all of these Services to the same offering. Elevating the Self-Service Portal to a Service, would be a technical work around and have “ServiceNow Support [PRD]” and “ServiceNow VIP Support [PRD]” as Service Offerings. Downside thereof is that you would get thousands of Services when applying this logic. So, instead i would have expected to see one generic “ServiceNow ESM” Business Service. with the offerings such as “ServiceNow Portal Support [PRD]”, “ServiceNow Back-End Support [PRD], “ServiceNow VIP Support [PRD]” and “ServiceNow Portal Support [NON-PRD]”

    3) Business Applications (logical apps)
    Table: cmdb_ci_business_app

    Create (logical) Business Applications for platform capabilities (stable across environments):

    • ServiceNow – ITSM (Platform)
    • ServiceNow – CSM (Platform)
    • ServiceNow – ITOM (Platform)
    • ServiceNow – Now Assist (Platform)

    CSDM link: Each Application Service should Depends on its Business Application (logical design parent).
    (Relation: Application Service (child) Depends on → Business Application (parent))

    NOTE OF AUTHOR: Indeed, creating separate business applications and host them on the “ServiceNow Platform” makes perfect sense. That said, i would recommend o club similar applications together to keep the number of ServiceNow Business Applications limited to less than 6., The proposed relation is slighty wrong compared to the slide above, it should be Business Application (parent) “consumes::consumed by” Application Service (child), In all fairness to ChatGPT, in other ServiceNow docs i have also seen Business Application (parent) “depends on::uses” Application Service

    4) Technical Services for shared tech/platforms

    Table: cmdb_ci_service_technical

    Create Technical Services (single logical services; offerings can refine scope):

    • Identity & Access – Azure AD (SSO, user/group provisioning)
    • HR Data – Workday
    • Device Management – Intune
    • Device Management – JAMF
    • Architecture – LeanIX
    • SAP Landscape – SAP CALM
    • Cloud – Oracle Cloud Infrastructure
    • Cloud – Microsoft Azure
    • Cloud – Amazon Web Services
    • Messaging – Email Gateway
    • Collaboration – Microsoft Teams (Virtual Agent)
    • AIOps Event Sources – IT4IT Tools (for inbound emails/events)
    • Identity & Access – Saviynt (planned)

    NOTE OF AUTHOR: yes, this makes a lot sense, However, I would also expect to see “Enterprise Service Management – ServiceNow” in this list, which technical service could be consumed, e.g. by Workday. Saviynt SAP Landscape – SAP CALM.

    Bind to App Services (runtime depends on tech):

    For example, ServiceNow ITSM – PRD Depends on:

    • Identity & Access – Azure AD (SSO)
    • HR Data – Workday (foundation data)
    • Messaging – Email Gateway (in/outbound email)
    • Collaboration – Microsoft Teams (Virtual Agent) (VA integration)
    • Cloud – Oracle Cloud Infrastructure (for MID/Discovery where relevant)
    • AIOps Event Sources – IT4IT Tools (events to PRD)
    • Identity & Access – Saviynt (when live)

    5) Infrastructure: Windows VMs and MID Servers
    Tables:

    • VM/Server: cmdb_ci_server (or subclass cmdb_ci_win_server if you use it)
    • VM instance (optional): cmdb_ci_vm_instance (IaaS metadata)
    • Software Instance (MID): cmdb_ci_software_instance
    • Software Package (MID installer): cmdb_ci_spkg (optional, for license/package lineage)

    Create Servers/VMs:

    • OCI – MID Host – PRD (Windows Server) — cmdb_ci_server
    • OCI – MID Host – NONPRD (Windows Server) — cmdb_ci_server

    Create Software Instances for MID Servers:

    • MID Server – PRD — cmdb_ci_software_instance Runs on OCI – MID Host – PRD
    • MID Server – DEV — cmdb_ci_software_instance Runs on OCI – MID Host – NONPRD
    • MID Server – TST — cmdb_ci_software_instance Runs on OCI – MID Host – NONPRD
    • MID Server – ACC — cmdb_ci_software_instance Runs on OCI – MID Host – NONPRD

    NOTE OF AUTHOR: I guess ChatGPT, did not pick up from the Prompt that we have 2 “Windows” Servers running on “OCI VM’s”. Also, I would have expected ChatGPT to instruct me to federate or discover the VM’s including what is running in/on them, More Important: “cmdb_ci_software_instance” table does not exist and “cmdb_software_instance” (that does exist and contains millions of records) does not have a “Runs on” CI relation with the server, but is using a direct “installed on” reference.

    Wire to App Services:

    Each ServiceNow – Depends on the corresponding MID Server – where discovery/integrations require it (primarily ITOM; you may set only ITOM to depend on MID, or all SN App Services if you centralize probes).

    Cloud/IaaS relationship (optional but good):

    • cmdb_ci_vm_instance (e.g., OCI VM – MID Host – PRD) Hosted on Cloud – Oracle Cloud Infrastructure (as a Technical Service), and Runs on → cmdb_ci_server.
    • Or simply relate cmdb_ci_server Hosted on → Cloud – Oracle Cloud Infrastructure Technical Service.

    6) Channels & intake paths

    • ESM – Self-Service Portal offering Depends on ServiceNow ITSM – PRD
    • ESM – Virtual Agent (Teams) offering Depends on ServiceNow Now Assist – PRD and Depends on Collaboration – Microsoft Teams (Virtual Agent) technical service
    • ESM – Email Intake offering Depends on Messaging – Email Gateway and ServiceNow ITSM – PRD
    • IT Operations – Event/AIOps Processing offering Depends on AIOps Event Sources – IT4IT Tools and ServiceNow ITOM – PRD

    (You can additionally record service_channel or taxonomy via tags on the Offerings using cmdb_key_value.)

    NOTE OF AUTHOR: Nice catch!! That sais, using one of the millions of discovered key values for this purpose, makes little sense. I would have expected the channels to be modelled as consumable (and product-specific) Child Application Services (n cmdb_ci_service_auto table) under the ServiceNow Instances who are also recorded in that table. That way

    7) Foundational data & identity flows

    Users/Groups live in sys_user, sys_user_group (foundational).
    Document data flows as dependencies:

    • ServiceNow Foundation Data – PRD (you can model as an Application Service or Data Set CI if you use that pattern) Depends on Identity & Access – Azure AD and HR Data – Workday.
    • For daily syncs PRD → DEV/TST/ACC: relate ServiceNow ITSM – DEV/TST/ACC Depends on ServiceNow ITSM – PRD (Identity Copy) (or create a dedicated Technical Service Offering: Identity & Access – Azure AD – NonProd Replication used by non-prod App Services). The point is to explicitly capture a dependency from each non-prod App Service to the PRD identity export process.

    NOTE OF AUTHOR: This make little sense to me. Clearly ChatGPT did not catch on to my hint to create a Technical Service for “ServiceNow Master/Meta Data”

    8) Integrations (external systems)

    Represent each external as a Technical Service (above) and (optionally) one or more Service Offerings for the specific integration (e.g., Device Management – Intune – Discovery/Compliance API).

    Then, for the ServiceNow App Services:

    • ServiceNow ITOM – PRD Depends on Device Management – Intune, Device Management – JAMF, Cloud – Azure, Cloud – AWS, Cloud – Oracle Cloud Infrastructure, Architecture – LeanIX, SAP Landscape – SAP CALM.
    • ServiceNow ITSM – PRD Depends on Identity & Access – Azure AD, HR Data – Workday, Messaging – Email Gateway, Collaboration – Microsoft Teams (Virtual Agent).

    Keep the same pattern for DEV/TST/ACC (pointing to corresponding test tenants if available). If they share PRD-backed auth/data (as you do), model that explicit Depends on to the PRD data sync capability as noted.

    NOTE OF AUTHOR: It makes sense to relate depending Application Services (or rather: Service Instances) with each other.

    Relations to register (use these OOTB relation types)

    Use cmdb_rel_ci with these types:

    Service structure

    • Service Offering → Application Service: Depends on::Used by
      (Offering Depends on App Service)
    • Application Service → Business Application: Depends on::Used by
      (App Service Depends on logical Business App)
    • Application Service → Technical Service: Depends on::Used by
      (App Service Depends on shared tech)

    NOTE OF AUTHOR: I had to read this a couple of times, but it is accurate. Just be careful with choosing which one is parent or child!!

    Infra & runtime

    • Software Instance → Server: Runs on::Runs
    • Server/VM → Cloud Technical Service: Hosted on::Hosts (or Depends on if you keep TS abstract)
    • Application Service → Software Instance (MID): Depends on::Used by (if that MID is necessary for that service’s operation)

    Cross-env data sync

    • Non-prod App Service → PRD identity export/sync (TS offering or App Service): Depends on::Used by

    NOTE OF AUTHOR: For this I would have expected an other relation type e.g. “Exchanges data with”, which is a horizontal dependency between peers. In Unified Maps you may want to “hide” or “only show” this dependency to keep the map readable.

    Event intake

    • ITOM PRD App Service → AIOps Event Sources – IT4IT Tools (TS): Depends on::Used by

    Example entries (concise, copy-able)

    NOTE OF AUTHOR: ChatGPT summarized all of above in the lists below. I added/color-code what i would recommend to do slightly differently

    Business Services (cmdb_ci_service_business)

    • ESM (Enterprise Service Management)
    • CSM (Customer Service Management)
    • IT Security (SecOps)
    • IT Service Mngt (ITSM)
    • IT Operations (ITOM & AIOps)

    Service Offerings (service_offering) — parent = Business Service

    • ESM – Self-Service Portal
    • ESM – Virtual Agent (Teams)
    • ESM – Email Intake
    • CSM – Case Management
    • IT Security – Security Operations
    • IT Operations – Event/AIOps Processing
    • IT Operations – Discovery & Integration
    • IT Operations – Tech Service Management
    • IT Support – Tech Training
    • IT Support – Central Print

    Business Applications (cmdb_ci_business_app)

    • ServiceNow – ITSM (Platform)
    • ServiceNow – CSM (Platform)
    • ServiceNow – ITOM (Platform)
    • ServiceNow – Now Assist (Platform)
    • ServiceNow – Platform
    • ServiceNow – Finance
    • ServiceNow – Workforce
    • ServiceNow – Vendor & Procurement
    • ServiceNow – Health, Safety, Security, and Environmental
    • ServiceNow – Risk, Audit & Compliance
    • ServiceNow – Legal
    • ServiceNow – Property & Facility
    • ServiceNow – Corporate Communications
    • ServiceNow – Sustainability & ESG

    Application Services (cmdb_ci_service_auto)

    • ServiceNow ITSM – DEV/TST/ACC/PRD
    • ServiceNow CSM – DEV/TST/ACC/PRD
    • ServiceNow ITOM – DEV/TST/ACC/PRD
    • ServiceNow Now Assist – DEV/TST/ACC/PRD
    • ServiceNow – DEV Instance
    • ServiceNow – TST Instance
    • ServiceNow – ACC Instance
    • ServiceNow – PRD Instance

    Technical Services (cmdb_ci_service_technical)

    • Identity & Access – Azure AD
    • Identity & Access – Saviynt (planned)
    • HR Data – Workday
    • Architecture – LeanIX
    • SAP Landscape – SAP CALM
    • Device Management – Intune
    • Device Management – JAMF
    • Cloud – Oracle Cloud Infrastructure
    • Cloud – Microsoft Azure
    • Cloud – Amazon Web Services
    • Messaging – Email Gateway
    • Collaboration – Microsoft Teams (Virtual Agent)
    • AIOps Event Sources – IT4IT Tools
    • ServiceNow – ESM

    Infrastructure & Software

    • Servers (cmdb_ci_server):
      • OCI – MID Host – PRD
      • OCI – MID Host – NONPRD
    • Software Instances (cmdb_ci_software_instance):
      • MID Server – PRD (Runs on OCI – MID Host – PRD)
      • MID Server – DEV (Runs on OCI – MID Host – NONPRD)
      • MID Server – TST (Runs on OCI – MID Host – NONPRD)
      • MID Server – ACC (Runs on OCI – MID Host – NONPRD)
      • use “installed on” reference attribute, do not use a ci-relation

    NOTE OF AUTHOR: ChatGPT surprised me with the recommendations listed below that i hadn’t asked for but that are accurate and worthwhile mentioning

    Minimum field hygiene (per CSDM good practice)

    • All Services/Offerings/App Services
      • environment (DEV/TST/ACC/PRD) — set on App Services; Business/Technical Services typically “N/A”
      • service_classification (Business vs Technical vs Application)
      • business_owner, it_owner, supported_by (assignment/support group)
      • life_cycle_stage (Plan, Deliver, Operate, Retire)
      • Offerings: publish status, requestable (Y/N), contact channels (tags)
    • Servers/VMs
      • install_status (Installed/Operating), operational_status, manufacturer, model_id, os_version, location, owned_by, managed_by
    • Software Instance (MID)
      • discovery_source (e.g., ServiceNow), version, host_name relation, schedule/capabilities via tags
    • Relations
      • Avoid relations to Retired/deleted CIs; keep Runs on/Hosted on/Depends on complete and accurate

    How this maps to your described behavior

    • Four instances & products → captured as Application Services per ENV and tied to Business Services/Offerings.
    • ESM/CSM usage → Business Services with Offerings; Offerings depend on App Services.
    • SecOps → Business Service (IT Security (SecOps)) with Offering, depends on ServiceNow ITSM/Now Assist – PRD (if you model SecOps as its own App Service, add ServiceNow SecOps – PRD).
    • Now Assist & AIOps → ServiceNow Now Assist – <ENV> and IT Operations – Event/AIOps Processing Offering that depends on AIOps Event Sources – IT4IT Tools.
    • Identity & HR integrations → Technical Services (Azure AD, Workday, Saviynt) related via Depends on from App Services.
    • Daily PRD→Non-prod sync → explicit Depends on from non-prod App Services to a PRD “Identity Sync” capability (technical offering or app service).
    • SSO with Azure AD → App Services depend on Identity & Access – Azure AD.
    • Virtual Agent (Teams) → Offering ESM – Virtual Agent (Teams) depends on ServiceNow Now Assist – PRD + Collaboration – Microsoft Teams (Virtual Agent).
    • MID servers on two Windows VMs → Software Instances Run on the two servers; App Services (esp. ITOM) depend on the respective MID instance.

    // END OF INITIAL RESPONSE //

    The Dialog with ChatGPT continued

    So far not to bad wouldn’t you say? Then ChatGPT started to ask me questions and i answered all of them with “Yes” just to see what would be enerated:

    • If you want, I can generate a CSV (or an Excel) with all the rows (name, table/class, environment, owner, and the exact relation pairs) so you can import or use as a build checklist.
    • Would you also like me to generate a second sheet with the relation pairs (From CI → Relation → To CI) so you have the full wiring map ready for cmdb_rel_ci?
    • Do you want me to export both datasets into a single Excel workbook with two sheets (CIs, Relations) so you can directly use it as a load plan?
    • Do you also want me to include owner / support group / lifecycle stage columns prefilled with placeholders so you can enrich governance details before import?
    • Do you want me to also generate a third sheet with a data dictionary (definitions of each table/class and relation type) so the file is fully self-documenting?
    • Would you like me to also generate a visual Unified Map diagram (from these relations) so you can show the architecture at a glance?
    • Do you want me to also prepare a PowerPoint version of this diagram so you can use it directly in stakeholder presentations?
    • Do you want me to also add a second slide summarizing the CI categories (Business Services, Offerings, App Services, Technical Services, Infra) with counts, so stakeholders get both a picture and a legend?
    • Would you like me to also add a legend slide explaining the color coding (Business Service = light blue, Technical Service = violet, etc.) so the diagram is easier to read in presentations?
    • Would you like me to also include a fifth slide that highlights the next steps / recommendations (e.g., enrich governance fields, validate relations, align with TBM cost model)?
    • Would you like me to also prepare a short executive summary slide (1–2 sentences per topic) that you can use as a quick briefing for senior management?
    • Do you want me to also make a one-page infographic (PNG) summarizing this entire story for quick sharing on Teams or email?
    • Would you like me to also create a poster-sized PDF version (A3 layout) so it can be printed or shared in workshops?
    • Would you like me to also create a checklist Excel sheet (import runbook) that you can hand to your admins so they can follow this process step by step?

    The questions were nice, but the answers provided unfortunately did not meet my standards. In that respect ChatGPT failed miserably. ChatGPT said:

    At this point, you now have a full toolkit:

    • Data (CIs + Relations) in Excel/CSV
    • Governance-enriched model
    • Transform map templates
    • Relation type definitions
    • Unified Map diagram, infographic, poster, and PowerPoint deck
    • Import procedure + runbook checklist

    Would you like me to also prepare a short Confluence/SharePoint page draft that you can publish internally to explain this model and link all deliverables?