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Projects/Assignments:

2024-Now, Brenntag Amsterdam (Global Chemical Company)

• Implementation lead for Configuration Management, Digital Portfolio Mngt, Application Portfolio Mngt and IT Operations Mngt

2023-2024, Action (European Retailer)

• IT Project Manager ServiceNow Enterprise Service Management (CSM, ITSM, SPM, HR)

2023-H1, Booking.com (online travel agency)

• Programme Manager ServiceNow (IT Asset Management and IT Operations Management)

2021-2022, Inter IKEA Group (IKEA’s Holding Company),

• Platform Manager ServiceNow

2019-2021, Digital Realty / Interxion (Global Data Centre Provider)

• Product Owner ServiceNow
• Information Manager ICT & OPS Service Management
• Enterprise Architect for Service Management

2017-2019, CRH Europe (Construction products Company, Holding)

• IT-Service Manager and Product Owner ServiceNow

2008-2017, ING Bank

• Chief Product Owner ServiceNow (Shared/Group Services)
• Product Owner ServiceNow Agile/Backlog Mngt (Retail Banking, IT)
• Product Owner ServiceNow for Private Cloud (IT Infra Services)
• Manager of Expert Team IT4IT (Retail Banking, IT)
• Programme manager implementation of HP’s uCMDB (Proc. Auth.)
• Enterprise Process Owner for ITIL Configuration Mngt (Proc. Auth.)
• Mngt Consultant ITIL Configuration Mngt (Retail Banking, IT)

2001-2007, Altran/CapGemini (Consultancy agency)

• Programme Manager IT-Transformation at ING (Retail Banking, IT)
• Project Manager replacement True64/Alpha at T-Mobile-NL
• Project Manager implementation of TIBCO at T-Mobile-NL

1999-2001, Tellabs (Telecom vendor)

• Manager Customer Services EMEA
• Service Marketing Manager EMEA
• Programme Manager Voice over IP for misc. customers in EMEA
• Programme Manager, Cable Network Roll-out in France & Ireland

1997-1998, Intercai/StrICT (Consultancy agency)

• Programme Manager Telephony Blueprint at Belastingdienst
• Programme Manager Outsourcing Telephony at KLM

1996-1997, Ericsson China Company Ltd

• Director Customer Services, North China

1990-1996, KPN Telecom

• Business Consultant for KPN’s Corporate Account Group
• Manager Operations, Voice Response & Operator Services
• Project Manager, Operator & Credit Card Calling Services
• Software Engineer Ericsson Public Telephony Exchange

MORE DETAILS CAN BE FOUND ON MY LINKEDIN PROFILE