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Projects/Assignments:
2024-Now, Brenntag Amsterdam (Global Chemical Company)
- Implementation lead for Configuration Management, Digital Portfolio Mngt, Application Portfolio Mngt and IT Operations Mngt
2023-2024, Action (European Retailer)
- IT Project Manager ServiceNow Enterprise Service Management (CSM, ITSM, SPM, HR)
2023-H1, Booking.com (online travel agency)
- Programme Manager ServiceNow (IT Asset Management and IT Operations Management)
2021-2022, Inter IKEA Group (IKEA’s Holding Company),
- Platform Manager ServiceNow
2019-2021, Digital Realty / Interxion (Global Data Centre Provider)
- Product Owner ServiceNow
- Information Manager ICT & OPS Service Management
- Enterprise Architect for Service Management
2017-2019, CRH Europe (Construction products Company, Holding)
- IT-Service Manager and Product Owner ServiceNow
2008-2017, ING Bank
- Chief Product Owner ServiceNow (Shared/Group Services)
- Product Owner ServiceNow Agile/Backlog Mngt (Retail Banking, IT)
- Product Owner ServiceNow for Private Cloud (IT Infra Services)
- Manager of Expert Team IT4IT (Retail Banking, IT)
- Programme manager implementation of HP’s uCMDB (Proc. Auth.)
- Enterprise Process Owner for ITIL Configuration Mngt (Proc. Auth.)
- Mngt Consultant ITIL Configuration Mngt (Retail Banking, IT)
2001-2007, Altran/CapGemini (Consultancy agency)
- Programme Manager IT-Transformation at ING (Retail Banking, IT)
- Project Manager replacement True64/Alpha at T-Mobile-NL
- Project Manager implementation of TIBCO at T-Mobile-NL
1999-2001, Tellabs (Telecom vendor)
- Manager Customer Services EMEA
- Service Marketing Manager EMEA
- Programme Manager Voice over IP for misc. customers in EMEA
- Programme Manager, Cable Network Roll-out in France & Ireland
1997-1998, Intercai/StrICT (Consultancy agency)
- Programme Manager Telephony Blueprint at Belastingdienst
- Programme Manager Outsourcing Telephony at KLM
1996-1997, Ericsson China Company Ltd
- Director Customer Services, North China
1990-1996, KPN Telecom
- Business Consultant for KPN’s Corporate Account Group
- Manager Operations, Voice Response & Operator Services
- Project Manager, Operator & Credit Card Calling Services
- Software Engineer Ericsson Public Telephony Exchange
MORE DETAILS CAN BE FOUND ON MY LINKEDIN PROFILE