On May 8, 2025, ServiceNow released its long-anticipated Common Service Data Model (CSDM) 5 white paper. This 63-page document marks a significant evolution of the data model that underpins many ServiceNow implementations across IT organizations globally. CSDM 5 introduces a refined structure consisting of seven domains, each representing a core capability area: Ideation & [...]
Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day operations and security oversight IT Enterprise Architecture (EA) – 33 Tools Focused on aligning technology strategies with overarching business objectives, [...]
What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from [...]
Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, [...]
Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises [...]
