Rethinking IT Foundations: From SaaS to Services, Products, and Beyond

For years, we’ve relied on concepts like SaaS, PaaS, IaaS, and DCaaS to describe how technology is delivered. These terms still exist, but they no longer fully capture today’s reality. Why? As platforms become software-defined, AI prompts are replacing software code, and information is scattered across multiple repositories, each serving the different needs of different types of stakeholders. To manage this complexity, we need a sharper lens and a common language, for the things we share. Baselines vs. Instances: Two Different Worlds In modern [...]

By |2025-08-17T19:53:27+02:00August 16th, 2025|IT4ESM, IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments

ServiceNow published CSDM 5

On May 8, 2025, ServiceNow released its long-anticipated Common Service Data Model (CSDM) 5 white paper. This 63-page document marks a significant evolution of the data model that underpins many ServiceNow implementations across IT organizations globally. CSDM 5 introduces a refined structure consisting of seven domains, each representing a core capability area: Ideation & Strategy Design & Planning Manage Portfolio Build & Integration Service Delivery Service Consumption Foundation Compared to the previous CSDM 4 -released four years ago- the updated model brings several [...]

By |2025-05-11T23:37:01+02:00May 11th, 2025|IT4IT, TBM/CSDM/CMDB|2 Comments

The ultimate list of (700+) IT Management Tools, December 2024

Below is an overview of 727 IT management tools meticulously grouped into eight primary categories. This compilation highlights the breadth and depth of the IT management landscape, from strategic planning and governance to day-to-day operations and security oversight IT Enterprise Architecture (EA) – 33 Tools Focused on aligning technology strategies with overarching business objectives, facilitating structured frameworks, and ensuring that IT investments support long-term organizational goals. IT Development Operations (DevOps) – 85 Tools Emphasizes the synergy between software development and operations, streamlining processes [...]

By |2025-05-17T14:14:40+02:00December 24th, 2024|IT4IT, Uncategorized|0 Comments

A new era for Configuration Management: The Zero Touch CMDB

What was once known as ITIL configuration management no longer exists in the same form or approach. However, the core principles – recording what will come, what currently exists, and what once was – remain intact. Those familiar with PRINCE2 might recall that it also had a configuration management component, though its meaning differed from what ITIL specialists referred to. In the past, architects documented IT landscapes in designs and architectural blueprints. Risk and continuity managers focused on CIA ratings, audits, and findings concerning [...]

By |2025-05-17T14:14:54+02:00November 30th, 2024|IT4IT, TBM/CSDM/CMDB, Uncategorized|0 Comments

Understanding Digital Products and Digital Product Instances in the IT4IT Framework

Introduction to Digital Products and Instances Digital Products are central to the IT4IT framework, which provides a comprehensive standard for managing the digital lifecycle of products. According to the IT4IT Standard, a Digital Product encompasses all the resources (both IT and non-IT) required to deliver a specific service or function. This includes software, hardware, services, and the associated lifecycle management processes. A Digital Product Instance, on the other hand, refers to a specific instantiation of a Digital Product as defined by a service offer. [...]

By |2024-11-13T13:21:32+02:00June 16th, 2024|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments

How to manage IT in a rapidly changing world?

Increasingly, IT is becoming an integral part of the business rather than merely supporting it. In some cases, IT has even changed businesses. Global online Platforms are rapidly taking over the end-user interaction from those companies that provide the sold products or services, thus drastically changing the way the providers conduct their business. Most enterprises have moved a significant portion of their homegrown solutions to the public cloud or replaced them with Software as a Service (SAAS) solutions. Emerging technologies such as artificial intelligence [...]

By |2024-11-13T13:21:21+02:00April 28th, 2023|IT4IT, ServiceNow, TBM/CSDM/CMDB|0 Comments
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