Projects/Assignments:

2023-2024, Action (European Retailer)

  • IT Project Manager ServiceNow Enterprise Service Management (CSM, ITSM, SPM, HR)

2023-H1, Booking.com (online travel agency)

  • Programme Manager ServiceNow (IT Asset Management and IT Operations Management)

2021-2022, Inter IKEA Group (IKEA’s Holding Company),

  • Platform Manager ServiceNow

2019-2021, Digital Realty / Interxion (Global Data Centre Provider)

  • Product Owner ServiceNow
  • Information Manager ICT & OPS Service Management
  • Enterprise Architect for Service Management

2017-2019, CRH Europe (Construction products Company, Holding)

  • IT-Service Manager and Product Owner ServiceNow

2008-2017, ING Bank

  • Chief Product Owner ServiceNow (Shared/Group Services)
  • Product Owner ServiceNow Agile/Backlog Mngt (Retail Banking, IT)
  • Product Owner ServiceNow for Private Cloud (IT Infra Services)
  • Manager of Expert Team IT4IT (Retail Banking, IT)
  • Programme manager implementation of HP’s uCMDB (Proc. Auth.)
  • Enterprise Process Owner for ITIL Configuration Mngt (Proc. Auth.)
  • Mngt Consultant ITIL Configuration Mngt (Retail Banking, IT)

2001-2007, Altran/CapGemini (Consultancy agency)

  • Programme Manager IT-Transformation at ING (Retail Banking, IT)
  • Project Manager replacement True64/Alpha at T-Mobile-NL
  • Project Manager implementation of TIBCO at T-Mobile-NL

1999-2001, Tellabs (Telecom vendor)

  • Manager Customer Services EMEA
  • Service Marketing Manager EMEA
  • Programme Manager Voice over IP for misc. customers in EMEA
  • Programme Manager, Cable Network Roll-out in France & Ireland

1997-1998, Intercai/StrICT (Consultancy agency)

  • Programme Manager Telephony Blueprint at Belastingdienst
  • Programme Manager Outsourcing Telephony at KLM

1996-1997, Ericsson China Company Ltd

  • Director Customer Services, North China

1990-1996, KPN Telecom

  • Business Consultant for KPN’s Corporate Account Group
  • Manager Operations, Voice Response & Operator Services
  • Project Manager, Operator & Credit Card Calling Services
  • Software Engineer Ericsson Public Telephony Exchange

MORE DETAILS CAN BE FOUND ON MY LINKEDIN PROFILE