About me

I was born in 1966 and have lived in the Amsterdam Area for the first two decades of my live. Thereafter, I lived/worked in countries such as China, France and Ireland. Since 2001, my wife and our two cats live in Amstelveen, in the Netherlands.

I have Extraverted, Intuitive, Thinking, and Judging (ENTJ) personality traits. People with such traits are considered to be decisive people who love momentum and accomplishment. They gather information to construct their creative visions but rarely hesitate for long before acting on them. I believe the ENTJ profile describes me quite well.

As a hobby I dive, fly with my drone, play with domotics and maintain hobby websites. I also love the beach, sailing, culinary food and sabering champagne.

Education & Certifications

  • HAVO (Zaanlands Lyceum))
  • HBO (Instituut voor Hoger Technisch en Nautisch Onderwijs)
  • Post-HBO (Informatie Analyse & Systeembeheer)
  • Product Owner (ING internal)
  • Certified Prince2 (Project Mngt) Practitioner
  • Certified ITIL 3/4 (Process Mngt) Practitioner
  • Certified ServiceNow Advanced Administrator
  • Certified ServiceNow Implementer (Bootcamp)

Previous Roles

The first twelve years of my career, I worked in the Telecoms as:

  • System Specialist
  • Project Manager
  • Operations Manager
  • Business Consultant
  • Program Manager
  • Service Marketing Manager

Since 2001, i worked in IT, in the following roles:

  • Project Manager
  • ITIL Configuration Manager
  • ITIL Enterprise Process Owner
  • Prince2 Project Manager
  • Prince2 Program Manager
  • IT4IT Department Manager
  • AGILE Product Owner
  • AGILE Platform Owner

I have implemented ServiceNow platforms/practices since 2014. In above roles i have build up technical, managerial, analytical, commercial , financial and communication skills. I am trained/certified on how to implement service management processes, manage waterfall projects/programs and manage agile DevOps backlogs. I no longer code myself, but if/where needed, I still like to work hands-on with the platform and/or structure data in it. In above roles i enjoyed participating in drafting of strategies, operating/sourcing models, architectures and roadmaps.

Role preference

I believe i’m best in a role that requires a mixture of managerial skills, process skills as well as technical/architectural skills. I prefer to work in a role such as Project/Program Manager, or Interim Platform/Product Owner, collaborating with management, stakeholders, vendors and internal/external expert teams.

I can participate in startup, and thereafter I manage the implementation, maintenance, and innovation of the ServiceNow Platform, including its supported Practices and its Integrations. As part of the engagement, the temporary project-roles can be transitioned to target roles in the operating model.

Product Knowledge

ServiceNow Platform Modules

  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Strategic Portfolio Management (SPM)
  • Field Service Management (FSM)
  • Customer Service Management (CSM)
  • Core Platform (incl. CSDM, CMDB, Portal, etc)
  • Custom Module (e.g. Joiner, Mover & Leaver)

Cloud Platforms

  • VMware/OpenStack
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud (GCP)
  • Microsoft Office365

Misc. other Platforms

  • LDAP/AD/OKTA (SSO)
  • Evolven
  • Splunk
  • SNOW License Manager
  • SNOW Mirror
  • Atlassian (JIRA/Confluence)
  • Microsoft SCCM/SCOM/DevOps
  • Microsoft Intune
  • HP Enterprise Suite (SC/SM/uCMDB)
  • IBM Tivoli Suite (TADDM)
  • Oracle Suite (Fusion HR)
  • Workday (HR)

Market Standards

  • TBM 4.0
  • ITIL 4
  • IT4IT 3.0
  • Prince2
  • Agile Scrum/SAFe
  • Misc, Compliance Frameworks