At the end of the year, some look back and -more important- some look forward. I did both;

When looking backward I saw a lot of people complaining about getting value for money of their IT4IT investments. After two decades, Gartner stopped publishing the Magic Quadrant for ITSM tools. Configuration Management as a mean to maintain CMDB, nowadays hardly is done manually or under governance of Change Management anymore. CMDB content is increasingly maintained via discovery and federation zero-touch CMDB has become the norm. If code nowadays is automatically generated, integrated, tested and deployed into a Public Cloud, the need for Change Management is no longer the same as in 2007 (when ITIL V3 was released) or 2019 (when ITIL V4 was released).

The IT Landscape of companies is changing. On one end, increasingly Some companies lost control over the lifecycle of their IT-Landscape and are seeking new ways to